Customer Support Executive

2 weeks ago

Chennai, Tamil Nadu, India Imarque Solutions Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  • Oversee customer service operations to ensure high standards of service delivery.
  • Address and resolve customer complaints and inquiries promptly.
  • Conduct training sessions to maintain service quality and team effectiveness.
  • Provide knowledgeable support on products.
  • Provide Level 1 support for tools/applications and coordinate with stakeholders until closure.
  • Obtain and evaluate all relevant data to manage complaints and inquiries effectively.
  • Monitor and dispatch incidents/tickets to the appropriate technical solution group.
  • Efficiently resolve complaints to completion, ensuring customer satisfaction.
  • Complete call notes and reports as required and update them in the CRM.
  • Create reports using MS Office tools (Excel, PowerPoint).
  • Record details of comments, inquiries, complaints, and actions taken.
  • Handle administration, communication, and coordination with internal departments.
  • Flexible and willing to work in rotational shifts within a 24/7 helpdesk environment..

Preferred candidate profile

Educational qualification:

  • Bachelor's Degree in any field.

Experience :

  • 0-24 months of experience in handling tickets and supporting tools/applications.
  • Fresher may also can apply.

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