Staff Production Infrastructure Engineer- System Engineering

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description
What you get to do in this role:

• Develop with Puppet, Python, and Ruby in order to build web a configuration management pipeline that is safe, fast, and observable.
• Manage a large-scale hybrid cloud of bare metal and VMs.
• Work as part of a team that writes, reviews, and deploys everything as code.
• Write test plans and test automation for declarative infrastructure in multiple cloud environments.
• Build orchestration workflows by leveraging features of the ServiceNow platform.
• Research and implement new open-source and commercial tools, technologies and methodologies.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Has experience operating bare metal Linux servers at scale in a production environment, using configuration management tools such as Puppet, Chef, or Ansible.
• Can research best practices and help maintain and promote high standards for development.
• Has a deep understanding of Linux servers and their components, including networking, storage, and software packaging.
• Can document and communicate systems architecture.
• Is comfortable with their ability to design, write and debug code in a team setting. You should also have experience writing test specifications and understand the fundamentals of test automation.
• Has experience with a variety of open-source tools used in the operation of a production computing environment.
• Can figure things out – you'll be working with a wide variety of systems technologies. There is plenty of help, but to be successful you will need to be capable of digging deep into internals of DevOps tools.

JV20

Additional Information

Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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