Staff Production Infrastructure Engineer- System Engineering

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get to do in this role Design build and manage large-scale hybrid and multi-cloud environments AWS Azure GCP or on-prem Develop and maintain Infrastructure as Code IaC using Terraform and configuration management tools such as Puppet Ansible or Chef Implement and maintain CI CD pipelines to ensure reliable automated cloud deployments Write and maintain automation scripts and tools in Python and Go to improve efficiency scalability and resilience of infrastructure Manage and troubleshoot core networking services DNS DHCP routing load balancing firewalls across on-prem and cloud environments Build and optimize orchestration workflows leveraging the ServiceNow platform Write test plans and automation for declarative infrastructure across multiple cloud environments Research evaluate and adopt new cloud-native and open-source technologies to enhance infrastructure reliability and performance Leverage AI-driven tools and frameworks to enhance cloud operations automate repetitive tasks and improve productivity Explore integration of AI frameworks e g LangChain OpenAI API or similar into Cloud and DevOps workflows Stay ahead of advancements in AI agents and Retrieval-Augmented Generation RAG pipelines to build smarter context-aware automation in cloud environments Qualifications To be successful in this role you have 9 years of experience managing and operating cloud and hybrid infrastructure at scale Strong expertise in AWS Azure or GCP including compute storage IAM networking monitoring and security services Hands-on experience with Terraform for Infrastructure as Code Strong knowledge of CI CD pipelines Jenkins GitLab CI CD GitHub Actions or similar Proficiency in Python and Go for automation and infrastructure tooling Solid understanding of networking concepts and protocols including DNS DHCP TCP IP routing switching firewalls and load balancing Strong understanding of Linux servers and their components networking storage software packaging Familiarity with Kubernetes and container orchestration bonus Experience with open-source tools and best practices for cloud operations and DevOps AI-related skills basic to intermediate Understanding of prompt engineering and how to interact effectively with AI systems Awareness of AI frameworks LangChain OpenAI or similar and their application in automation and cloud workflows Basic understanding of RAG pipelines and how AI agents can enhance observability troubleshooting and knowledge retrieval Ability to identify practical use cases of AI in day-to-day cloud operations e g log analysis monitoring documentation automation Strong communication skills with the ability to document and present both technical and AI-enhanced solutions to diverse stakeholders JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license