12/08/2025 Principal Engineer

3 weeks ago

Hyderabad, Telangana, India GrowthAXL Full time

Principal Engineer - Service Now - Now Assist AI Agents Role - Principal Engineer for ServiceNow focusing on Now Assist AI Agents - Lead the development of modern Service Management and Automation solutions primarily in Healthcare - Design develop and own AI agent platform components including prompt engineering integrations and workflows - Act as a technical and functional consultant for ServiceNow implementations utilizing AI and the Now Assist platform - Provide architectural guidance deep product knowledge and best practices - Translate customer needs into scalable solutions and manage customer engagement including scope and risk management - Enable and mentor team members on ServiceNow domains Requirements - Extensive experience in Professional Services ideally with a software OEM background - Strong understanding of AI integration into workflows decision-making and automation - Experience with agentic autonomous systems vector search human-AI interaction - Proven experience with large-scale distributed systems and relevant technologies Kubernetes Kafka Flink Spark - Programming expertise especially in Java JavaScript TypeScript - Familiarity with ServiceNow certifications CMA CTA and additional certifications TOGAF desirable - Hands-on with LLMs prompt engineering and applying AI to solve real-world problems - 6 years in software engineering with a focus on product design and user experience - Strong stakeholder management communication skills and ability to handle complex customer needs - Architectural and systems design skills capable of working with changing priorities Skills - Technical ServiceNow platform AI ML large-scale systems web frameworks Java Kubernetes data streaming tech - Consulting Communication Customer engagement solution presentation translating technical concepts to business stakeholders - Design Visualization Creating wireframes workflows conceptual documents - Soft skills Ownership execution collaboration agility in evolving environments

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