Senior Manager Governance Controls

2 weeks ago

Gurgaon, Haryana, India Canara HSBC Life Insurance Company Full time ₹ 20,00,000 - ₹ 50,00,000 per year

We are seeking a highly skilled and strategic Senior Manager Governance Controls & Excellence to drive efficiency, governance, and process excellence across the COO domain. This role will work closely with the COO, function heads, and cross-functional teams to design and implement systemic, productivity-oriented processes that enable sustainable organizational growth.

The role demands a blend of financial acumen, process transformation expertise, and governance oversight, with a strong focus on business efficiency, regulatory alignment, and technology-led improvements.

Key Responsibilities

Process Improvement & Excellence

  • Lead business transformation projects to enhance efficiency, reduce turnaround times (TATs), and improve customer experience.
  • Drive process re-engineering initiatives aligned with stakeholder, distributor, and regulatory expectations.
  • Design process flows and frameworks for new requirements, regulatory guidelines, product launches, and process enhancements.
  • Review critical operational processes (New Business, Underwriting, Policy Servicing, Complaints, Claims, etc.) to strengthen governance and compliance.

Process Management & Governance

  • Guide functions to standardize processes, implement best practices, and improve productivity.
  • Monitor KPIs, dashboards, and MIS to track performance, provide constructive challenge, and ensure efficiency.
  • Facilitate the adoption of technology solutions as key levers to improve accuracy, scalability, and cost efficiency.
  • Collaborate across COO functions to ensure integrated and non-siloed operations.
  • Evaluate and challenge technology investments based on cost-benefit analysis, industry maturity, and business impact.

Strategic & Advisory Role

  • Act as a trusted advisor to the COO and function heads by constructively challenging the status quo and driving cross-functional improvements.
  • Support budgeting, forecasting, and strategic planning initiatives to align governance practices with business objectives.
  • Provide oversight on vendor management and process improvements for Operations and IT functions.

Qualifications

  • Education: Chartered Accountant (CA) – mandatory
  • Experience: 6–11 years in governance, audit, process excellence, or transformation roles (Insurance/BFSI preferred).
  • Strong understanding of regulatory guidelines, critical operational processes, and risk governance.
  • Proven ability to drive process improvements, cost efficiency, and business transformation projects.
  • Strong analytical, strategic thinking, and leadership skills.

Key Skills

  • Governance Controls & Excellence
  • Process Re-engineering & Excellence
  • Business Transformation Projects
  • Regulatory Compliance & Oversight
  • Process Management & Standardization
  • Technology & Automation for Efficiency
  • Vendor & Stakeholder Management
  • Audit, Risk & Controls

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