Team Lead Membership

US Healthcare - Enrollment & Billing - Team Lead Membership- BF JR157417

Position Title:

US Healthcare - Enrollment & Billing - Team Lead Membership- BF JR

Job Family:

MBR > Membership & Enrollment Rep

Shift:

Job Description:

Job Title

Team Lead – Membership

Requirement Type

Full-Time Employee

Job Location

Gurugram

Requirement Level

Team Lead

Hiring Manager

Assistant Manager Membership

Primary Skill

People's Manager

Business Operations

Business

Membership – Enrollment & Billing

Skill Category

Generic

ABOUT ELEVANCE HEALTH

Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed healthcare company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states.

A regular on Fortune 500 list, Elevance Health ranked 20 in 2022. Gail Boudreaux, President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 4th rank on this list.

ABOUT CARELONCARELON

Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.

Our brightest minds housed across our global headquarters in Indianapolis and Bengaluru, Hyderabad, and Gurugram in India, Manila in the Philippines, Limerick in Ireland, and San Juan in Puerto Rico bring innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective, and efficient.

OUR MISSION & VALUES

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.
Our Values: Leadership | Community | Integrity | Agility | Diversity

JOB POSITION

Carelon Global Solutions India is seeking a highly creative and meticulous Team Lead Membership, who will be responsible for the day-to-day management of the leader communication strategy, ensuring end-to-end implementation of internal communication messaging as well as social media content of leaders.

The incumbent will report to Assistant Manager/Manager and will work closely with leaders as well as various other stakeholders to help drive the strategic and organizational growth goals of the organization. The incumbent must possess in-depth knowledge of the US Health Care business and should have prior experience in managing a Team of 18 associates.

JOB RESPONSIBILITY

Team Lead – Membership will be responsible for the following:

• Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders
• Achieve individual SLA targets set as well as the account level collective targets set for the team
• Ensure delivery of the project from a time, cost, and quality perspective
• Drive continuous process improvements by initiating and delivering process improvement projects
• Oversee day-to-day operation
• Team utilization is greater than 85% or achieves the targets set by the organization
• Lead Lean and Kaizen projects within the team – to create customer delight
• Suggest and organize team-building activities
• 100% adherence to process specifications, compliance of self and team members training related to process and individual development
• Manage employee retention and engagement (manage attrition within a target range and ESAT scores)
• Contribute to recruitment (measure through participation in screening and interviewing candidates)
• Conduct performance evaluations for team members, providing constructive feedback and identifying areas for improvement
• Coach and mentor teams when needed

QUALIFICATION

• Bachelor's or Master's degree

EXPERIENCE

• 8+ years of overall experience
• Minimum 3+ yrs. experience in people manager's role
• US Healthcare / Enrollment & Billing Experience is MUST

SKILLS AND COMPETENCIES

• Responsible for serving as the operations point of contact for day-to-day operations, but not limited to, facilitating issue resolution, meeting goals and targets
• TL should be able to analyze inventory and plan and deploy the workforce accordingly
• Should track and report performance data to internal leaders and onshore partners
• Manage new hire associates and plan their training and refresher training as needed
• Excellent Data management and Data presentation skills(MS Office – Minimum)
• Should be able to manage and track the aspirations of the team and help them develop
• Conduct performance evaluations for team members, providing constructive feedback and identifying areas for improvement
• Manage employee retention and engagement (manage attrition within a target range and ESAT score
• Push for innovation and enhancements
• Attend onshore/offshore with different business partners and share /deliver findings /asks.
• Agile & Solution centric
• Inclusive
• Flexible to work in night shifts/Work from the office Inclusive

THE CARELON PROMISE

Aligning with our brand belief of 'limitless minds are our biggest asset', we offer our associates a world of limitless opportunities.

It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.

This world of limitless opportunities thrives in an environment that fosters growth and well-being, giving you purpose and belonging.

LIFE @ CARELON

• Extensive focus on learning and development
• An inspiring culture built on innovation, creativity, and freedom
• Holistic well-being
• Comprehensive range of rewards and recognitions
• Competitive health and medical insurance coverage
• Best-in-class amenities and workspaces
• Policies designed with associates at the center

EQUAL OPPORTUNITY EMPLOYER

Carelon is committed to a diverse and inclusive workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Reasonable Accommodation

Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.

If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.

Disclaimer: Offered designation titles differ*

Job Type:

Full time Experience LevelEntry Level

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