Service Desk Analyst

Primary Purpose of Position:The Service Desk Analysts are the first point of contact for staff seeking technical assistance for technology issues relating to company supported computer applications and platforms. They serve as members of the ITSC Team by providing technical support over the phone, remotely and occasionally in person, and maintaining the...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

Position:IT Service Desk Analyst IJob Description:IT ServiceDesk AnalystWhat you'll be doing:Service Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.A Tier 1 Service Desk Analyst typically takes the...

*Role :Service Desk Analyst*Required Technical Skill Set IT Service Desk Operations*Desired Experience Range: 2 to 5 Yrs. *Location of Requirement :Pune/Kochi *Notice Period:0-45 days candidates only*Virtual Drive:03-Oct-25(Fri)Desired Competencies (Technical/Behavioral Competency)Must-Have · Atleast 3 years of experience handling Service Desk services. ·...

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Role PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo Be responsible for primary user support and customer service Respond to queries from all calls portal emails chats from the client Become familiar...

Provide the first line of support for incident investigation and resolution for customers. Provide remote assistance & ticket resolution to a range of internal and external customers, responsible for handling escalations, follow ups and customer service.Job title:Service Desk Analyst (SAP)Job Description:Serve as the initial contact for SAP support via...

Role PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo1. Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails, chats from the clientb. Become...

Role:The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo:Be responsible for primary user support and customer serviceRespond to queries from all calls, portal, emails, chats from the clientBecome familiar with each...

Westcon-Comstor is a global leader in technology distribution. With a presence in over 70 countries, we collaborate with industry-leading vendors and resellers to drive innovation and deliver exceptional technology solutions across the globe.As we expand our footprint in India, we're looking for an IT Service Desk Analyst to be based in our office located in...