Engineer, Application, Sales Support

2 days ago

Gurgaon, Haryana, India Valmet Full time

Valmet is a leading global developer and supplier of process technologies, automation and services for the pulp, paper and energy industries. With our automation systems and flow control solutions we serve an even wider base of process industries. 

We aim to become the global champion in serving our customers. Our more than 19,000 professionals work close to our customers and are committed to improving our customers' performance – every day. 

The company has over 220 years of industrial history and a strong track record in continuous improvement and renewal. Valmet's net sales in 2022 were approximately EUR 5.1 billion. Valmet's shares are listed on the Nasdaq Helsinki and the head office is in Espoo, Finland.

Job Description Summary:

1. Provide best technical advice to the sales team and customers to develop, sell, and successfully implement product or service solutions that will meet the customer's needs.

2. Shall be able to understand and interpret customer specification and Prepare techno commercial quotations & meet customer requirements, expectations and delivery times.

3. Timely Response to customer enquiries and clarification post offer submission.

4. Support sales, distributers and channel partners

5. Manage complaints and issues regarding customer orders, liaising where necessary with sales, service, finance and operations to solve order issues.

6. Liaise with product management to ensure that products and services are modified, configured, and offered according to customer needs.

7. Works independently to complete given tasks and activities, solving daily technical sales issues. 

8. Processing orders, handle post order activities as Drawings, Quality plans and help the support function for smooth execution and invoicing of the order.

Experience:

1. Minimum 5-6 years of experience in control valve industry. Good knowledge of Selection and sizing of control valve (globe, butterfly, ball etc.).

2. Knowledge about present E- tendering process, Knowledge of tender documents, forms and formats as per customer requirement.  

3. Good knowledge of commercial terms and conditions and customer GPC documents.

4. Knowledge of commercial documents as LC/SBLC/ Bank Guarantees etc.

5. Experience of Finance and logistics, import and export related activities.

6. Knowledge of Incoterms, international trade & financial requirements etc.

7. Good knowledge of Microsoft office / Excel / PowerPoint and other tools

8. Good communication skills in English as a language.  

Qualification:

Minimum B tech in Instrumentation Engineering / Mechanical Engineering.

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