General Manager Operations

1 day ago

Gurgaon, Haryana, India Wattmonk Technologies Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Role Summary: General Manager Operations

The General Manager Operations will lead end-to-end delivery excellence across WattMonk's solar design and engineering services. This role demands strategic oversight, strong execution, and the ability to manage large, multi-shift teams while driving performance, process optimization, and client satisfaction.

Key Responsibilities

Operational Strategy & Execution

  • Define and implement scalable operational frameworks aligned with business goals
  • Drive delivery efficiency across multiple service lines and geographies
  • Ensure compliance with internal SOPs and external audit standards

Performance Management

  • Own KPIs including SLA adherence, turnaround time, and resource utilization
  • Monitor dashboards and flag risks proactively
  • Lead continuous improvement initiatives across workflows and tools

Team Leadership

  • Manage and mentor a team of 50+ across shifts and functions
  • Build accountability through mid-level managers and team leads
  • Foster a culture of transparency, ownership, and high performance

Stakeholder & Client Engagement

  • Collaborate with cross-functional teams (Product, Tech, Sales, Support)
  • Present operational insights and recommendations to senior leadership
  • Engage with clients to ensure service quality and satisfaction

Preferred Candidate Profile: General Manager – Operations

Experience & Background

  • 7–10 years of experience in operations leadership, preferably in service delivery or tech-enabled environments
  • Demonstrated success managing large teams (50+ members) across shifts and functions
  • Strong track record in SLA-driven delivery, turnaround time optimization, and performance governance
  • Exposure to client-facing roles with a focus on service quality and operational excellence

Core Competencies

  • Strategic planning and execution of operational frameworks
  • Process design, SOP development, and workflow automation
  • Ownership of KPIs including SLA, TAT, resource utilization, and quality metrics
  • Cross-functional collaboration with Product, Tech, Sales, and Support teams
  • Data-driven decision-making and comfort with operational dashboards

Education & Certifications

  • Bachelor's degree in Business Administration, Operations, or a related field
  • MBA preferred for strategic and cross-functional leadership
  • Certifications such as PMP, Lean Six Sigma, or equivalent are an added advantage

Leadership Attributes

  • Strong communicator with executive presence
  • Empathetic yet performance-focused team builder
  • Comfortable in fast-paced, agile environments
  • High accountability, ownership mindset, and stakeholder empathy

  • General Manager- Travel Operations

    4 days ago

    Gurgaon, Haryana, India Brightsun Travel Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Job Title: General Manager Sales & Operations (Travel Industry) Location: Gurgaon Reports to: Managing Director / CEO Department: Sales & Operations Experience Required: 15+ years in travel/tourism with leadership experienceJob Overview:We are seeking a dynamic and results-driven General Manager – Sales & Operations to lead our travel business. The ideal...

  • General Manager

    2 days ago

    Gurgaon, Haryana, India Star Estate Full time

    Company Description:Star Estate is synonymous with trust, known for its honest and affordable dealings in helping you find your dream home. Registered with UP RERA (Reg. No.: UPRERAAGT10202), Star Estate ensures transparency and reliability in the real estate Description:- This is a full-time on-site role for a Sr. General Manager Sales, located in...

  • General Manager

    4 days ago

    Gurgaon, Haryana, India Hari Placement Services Kanpur Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Min 12 years in the seed/agri-input industryThe General Manager – Seed Division will be responsible for managing the end-to-endoperations of the seed business, including product development, sales, marketing, teamleadership, and revenue growth.

  • General Manager

    4 days ago

    Gurgaon, Haryana, India Kamdhenu Paints Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: General Manager Wood AdhesivesLocation: Gurgaon, HaryanaIndustry: Wood Adhesives / Construction Chemicals / Building MaterialsAbout the Role:We are seeking an experienced and dynamic General Manager – Wood Adhesives to lead our business operations, drive sales growth, and strengthen market presence. The ideal candidate will bring in-depth...

  • Deputy General Manager Operations

    4 days ago

    Gurgaon, Haryana, India White Force Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    interested call - Designation - Deputy General Manager-Operations Experience required - 5+ years Core Responsibilities 1. Last Mile Logistics • Plan and dispatch daily deliveries/pickups across multiple cities • Monitor live routes via Delivery Management System; intervene to clear bottlenecks before SLAs breach • Drive on time, first time delivery...

  • General Manager

    2 weeks ago

    Gurgaon, Haryana, India Gigmo Solutions Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    About Gigmo Solutions Pvt. Ltd.  Gigmo Solutions Pvt. Ltd is a young early-stage startup started by co-founders with combined global experience of 60+ years with a mission to fundamentally disrupt customer support industry through perfectly tuned symphony of Artificial Intelligence based conversational bots and Gig workers. Designation: General Manager...

  • Deputy General Manager Operations

    4 days ago

    Gurgaon, Haryana, India White Force Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    interested call -***************@white-force.inDesignation - Deputy General Manager-OperationsExperience required - 5+ yearsCore Responsibilities1. Last‑Mile LogisticsPlan and dispatch daily deliveries/pickups across multiple cities Monitor live routes via Delivery Management System; intervene to clear bottlenecks before SLAs breach Drive on‑time,...

  • General Manager Operations

    4 days ago

    Gurgaon, Haryana, India Rathi Hydro Projects Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Oversee all company operations from the Head Office, ensuring alignment with organizational goals.Lead, guide, and mentor departmental heads across functions (HR, Finance, Projects, Marketing, Operations).Implement effective policies, procedures, and SOPs to optimize efficiency and productivity.Monitor financial performance, budgeting, and cost control,...

  • Assistant General Manager/Deputy General Manager

    2 days ago

    Gurgaon, Haryana, India Mynd Integrated Solutions Pvt. Ltd. Full time

    We're Hiring : DGM/AGM - F&A Sales | Gurgaon/Mumbai - Are you a driven sales professional with a strong background in Finance & Accounting (F&A) solutions?- Join us at Mynd Solutions, a leading provider of business process and technology services, and be a part of our growth journey- We're looking for an experienced and strategic Deputy General Manager /...

  • General Restaurant Manager

    4 days ago

    Gurgaon, Haryana, India ConsultantKart Full time ₹ 4,05,000 - ₹ 5,40,000 per year

    Job Title: General Restaurant Manager Job Summary: The General Restaurant Manager is responsible for overseeing the day-to-day operations of the restaurant. This includes managing staff, ensuring excellent customer service, maintaining food quality standards, controlling costs, and ensuring compliance with health and safety regulations. Key...