Business Support Associate

Description

Are you ready to make an impact at DTCC? 

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. 

DTCC Solutions delivers information-based and business processing solutions to financial intermediaries globally.

Pay and Benefits: 

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

The Enterprise DevSecops (EDSO) team designs, builds, maintains, and supports software and platforms in service of IT Software Delivery, Operational and Resiliency Programs. The role of EDSO is to enable the broader organization to operate using DevSecOps and automation principles by providing a combination of platform, process, and culture direction.

The EDSO Product Management function Provides Strategic Planning, customer engagement and continuous improvement of tools, processes, and services to advance DSO capabilities.  This role will focus on designing, building, maintenance, documentation and support of various DevSecOps platforms in EDSO for its customers. 

The IT Business Management Associate will work with DevSecOps customer and product management teams and assist them in owning the product lifecycle from launch, entry into the service catalog, marketing, rollout and adoption, demand and roadmap planning, product updates, and work closely with the Engineering and Operational teams to ensure focus on product service quality. The Associate will also work with Product Owners, their squads and extended tribe members within the DSO agile model.

Your Responsibilities:

• Demonstrate problem solving, analytical and collaboration skills to design solutions with stakeholders and users to improve EDSO products /services.
• Demonstrate strong written communication skills through thorough identification and documentation of requirements and capabilities for existing EDSO products /services.
• Demonstrate keen attention to detail when evaluating impact analysis of a change to feature/ functionality of EDSO products /services.
• Leverage your understanding of EDSO products /services and agile practices to contribute to improving overall user experience.
• Be able to learn quickly and communicate or demonstrate feature / functionality changes in EDSO products / services.
• Collaborate closely with product owners, scrum masters, technical owners, and product stakeholders.
• Coordinate meetings, distribute meeting minutes, and follow up on action items. Learn to facilitate meetings.
• Assist in publishing the product / service roadmaps.
• Assist in producing documentation and actively promote understanding of the service capabilities.
• Assist in coordinate and prioritizing with platform owners on product release of new services.
• Assist in developing and leading metrics reports on usage of resources, service trends, capacity, etc.

**NOTE: The Primary Responsibilities of this role are not limited to the details
 

Talents Needed for Success:

• 4 years' direct experience in a similar role for developing and documenting enterprise business applications and/or in technology roles.
• Direct experience with DevSecOps tooling.
• Direct experience in a financial services environment.
• Direct experience in technology-based services.
• Experience working with project partners in an agile environment.
• Self-starter, detail-oriented problem solver, highly structured, and well-organized.
• Demonstrate understanding of project and product management processes and procedures. Able to acquire new knowledge quickly.
• Ability to work in a fast-paced technical and collaborative environment.
• Experience in writing and managing technical documentation.
• Experience with Sharepoint system or related content management tools (i.e. Confluence).
• Bachelor's degree or related experience
   

 Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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