HR Operations Specialist

Position Title

HR Operations Specialist

Function/Group

Global Shared Services (GSS)

Location

Mumbai

Shift Timing

6:30 PM to 3:30 AM

Role Reports to

US HR Direct Team Lead

Remote/Hybrid/in-Office

Hybrid

We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate

us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T)  Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

JOB OVERVIEW 

Function Overview

Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including EmployeeServices, Business Services, Global Workforce Solutions, and Global Data Governance Services.

For more details about General Mills please visit this Link

Purpose of the role

The Severance Lead Representative is a critical role within the HRSS team, responsible for the accurate and timely administration of severance packages for employees in the United States and Canada. This role utilizes a dedicated severance tool to create compliant and equitable packages, ensuring a smooth and respectful transition for departing employees. The Severance Lead Representative collaborates closely with Employee Relations, HR Business Partners (HRBPs), and Legal to ensure alignment and adherence to company policies and legal requirements.

KEY ACCOUNTABILITIES

Severance Package Administration:

• Act as the single point of contact for all severance administration across the US and Canada.
• Maintain strict timelines for the submission and creation of employee severance materials.
• Utilizes the severance tool to efficiently and accurately generate severance packages based on company policy, tenure, and other relevant factors.
• Ensures all severance calculations are compliant with federal and state / province laws and other applicable regulations.
• Reviews release agreements for accuracy and completeness, working with Legal as needed.
• Manages the distribution of severance documentation to requestor, ensuring clear communication and understanding of the terms.
• Tracks the status of severance agreements, ensuring timely return and processing.
• Coordinates with Payroll to ensure accurate and timely severance payments.
• Maintains detailed and organized records of all severance-related activities and documentation.
• Troubleshoots issues related to severance calculations or payments, working with relevant departments to resolve them.
• Ensure that all reference materials are reviewed and updated as needed.
• Responsible for monitoring and maintaining all signed documentation from DocuSign, ensuring employee tasks are completed.

Collaboration and Stakeholder Management

• Collaborates with HRBPs to provide guidance and support on severance package creation related matters.
• Communicates effectively with all stakeholders, providing updates on the status of severance packages and addressing any questions or concerns.
• Participates in meetings and training sessions to stay up to date on severance policies and procedures.
• Provides feedback on the severance tool to improve its functionality and usability.

Projects and Process Improvements:

• Proactively identifies opportunities to improve the efficiency and accuracy of the severance process.
• Support additional severance initiatives as needed.

MINIMUM QUALIFICATIONS

• Education – Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered)
• Minimum years of related experience required: 3+ years of experience in HR operations, compensation, or benefits administration.

PREFERRED QUALIFICATIONS

• Preferred years of related experience: 5+ years of experience in severance administration or related field

Specific Job Experience or Skills Needed

• Experience using HRIS systems (e.g., Workday) and severance tools.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• High on Responsiveness and agile in effectively closing the loops
• Excellent communication and interpersonal skills.
• Exhibits a continuous improvement mindset; experience with process improvement tools & methodologies preferred
• Displays flexibility and learning agility
• Ability to work independently and as part of a team.
• Ability to handle confidential information with discretion.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience working with Legal and Employee Relations departments.

Technology Knowledge Preferred

• Workday
• Case Management Systems (e.g., ServiceNow)
• Severance Tools

Competencies/Behaviors required for job

• Integrity and Trust: Demonstrates honesty, integrity, and ethical behavior in all interactions.
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
• Attention to Detail: Pays close attention to detail and ensures accuracy in all work.
• Problem Solving: Identifies and resolves problems effectively and efficiently.
• Communication: Communicates clearly and effectively, both verbally and in writing.
• Collaboration: Works effectively with others to achieve common goals.
• Adaptability: Adapts to changing priorities and requirements.

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.