Patient Counselor

7 days ago


Borivali West Thane, India Pravaayu Healthcare Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job description

Patient Reception: Greet patients and visitors warmly as they enter the clinic, creating a friendly and welcoming atmosphere.

Appointment Management: Schedule, reschedule, and cancel patient appointments using the clinic's scheduling system, taking into account provider availability. Patient Registration: Collect and update patient information, including contact details and medical history.

Check-In and Check-Out: Assist patients with the check-in process upon arrival and check-out after their appointments, ensuring accuracy and efficiency.

Patient Assistance: Provide information about clinic services, procedures, and any pre-appointment instructions to patients.

Phone and Email Communication: Answer phone calls and respond to emails from patients, addressing inquiries, scheduling, and providing information.

Billing and Payment: Collect fees and process payments, as well as handle basic billing inquiries.

Waiting Room Management: Keep the waiting area clean, organized, and comfortable for patients, ensuring a pleasant environment.

Administrative Support: Assist with administrative tasks, such as filing, data entry, and maintaining patient records.

Provider Support: Assist healthcare providers with administrative tasks and preparations as needed.

Follow-Up: Conduct follow-up calls to check on patient satisfaction and address any post-visit concerns.

Adherence to Clinic Policies: Follow clinic policies and guidelines for patient service and care.

Inventory Management: Monitor and maintain office supplies and medical inventory, ensuring that necessary materials are stocked and readily available for clinic operations.

Grooming and Appearance: Maintain a clean, professional appearance that reflects the clinic's standards.

Convincing Patients: Convincing patients for purchasing packages & selling them.

Strong organizational and multitasking skills, Communication, Convincing Patients


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