Collection Assistant

17 hours ago

Hyderabad, Telangana, India FEEMONK Full time

Designation: Assistant Collections Executive

Company: Feemonk

Industry: FinTech / Financial Services

Employment Type: Full-Time

Location: Hyderabad - Gachibowli (Office & Field-based, as required)

Languages Required: Tamil, Telugu, English, Hindi

About Feemonk

Feemonk is a fast-growing financial services platform focused on simplifying fee management and payment solutions for educational institutions, students, and families.

At Feemonk, financial discipline and customer trust go hand in hand. Our collections team plays a critical role in ensuring smooth cash flow, maintaining customer relationships, and upholding ethical recovery practices. We believe in clarity, accountability, and respectful communicationno shortcuts, no grey areas.

Role Overview

The Collection Executive will be responsible for following up with customers to recover overdue payments through multiple communication channels, ensuring timely collections while maintaining positive customer relationships. This role requires strong communication skills, persistence, and the ability to handle sensitive payment-related discussions professionally.

Roles & Responsibilities

  • Contact customers via phone calls, WhatsApp, emails, and field visits to follow up on overdue payments.
  • Ensure timely recovery of outstanding dues in line with assigned daily and monthly collection targets.
  • Follow up on pending payments consistently and negotiate feasible payment schedules when required.
  • Clearly explain outstanding balances, due dates, penalties, or interest charges to customers.
  • Handle customer queries, objections, and concerns in a polite, professional, and solution-oriented manner.
  • Maintain accurate records of customer interactions, follow-ups, commitments, and payment status in internal systems.
  • Build and maintain positive customer relationships while ensuring effective and ethical recovery.
  • Coordinate with internal teams such as accounts, operations, and support to resolve payment-related issues.
  • Escalate long-pending, disputed, or high-risk cases to seniors as per defined processes.
  • Adhere strictly to company policies, compliance standards, and ethical collection practices at all times.

Candidate Requirements

  • Any graduate with an education in Commerce or Finance is an added advantage.
  • 0 - 3 years of experience in collections, payment follow-ups, or customer-facing finance roles.
  • Strong verbal communication skills in Tamil, Telugu, English, and Hindi.
  • Comfortable speaking with customers regarding payments and commitments.
  • Basic knowledge of MS Excel and record maintenance.
  • Willingness to travel locally for field visits, if required.
  • Target-driven, disciplined, and capable of handling pressure professionally.

What Feemonk Offers

  • Competitive fixed salary with performance-based incentives.
  • Professional, growth-oriented work environment.
  • Opportunity to build a long-term career in collections and financial operations.

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