Technical Support Executive-

Job Description – IT Technical Support Executive

Work Location: Shirpur Hospital Campus (on-site support)

Job Requirement

To provide first level technical support and ensure smooth functioning of hospital IT infrastructure, cables, including desktops, networking, telephones, hospital management software (HMIS), PACS, printers, biometric systems, CCTV and other IT-enabled medical and administrative equipment.

Key Responsibilities

• 1. End User Support

• Provide Level 1/Level 2 technical assistance to hospital staff for desktops, laptops, printers, scanners, telephones, CCTV and other peripherals. Hands on trouble shooting and crimping, patching of Network and Telephone cables, connectors.

• Troubleshoot issues related to Windows OS, MS Office, Internet connectivity, and hospital software applications.

• Assist medical and nursing teams with IT-related issues affecting patient care or workflow.

• 1. Hospital Software & Systems

• Support day-to-day operations of HMIS, PACS, LIS, RIS, EMR, and other clinical systems.

• Monitor and assist in regular backups and data integrity checks.

• 1. Network & Connectivity

• Assist in troubleshooting LAN/WAN issues, Telephones, Wi-Fi access, and connectivity of medical devices (like monitors, PACS workstations).

• Coordinate with network team for resolving connectivity and cabling issues.

• Maintain network documentation (IP allocation, device mapping, patch panel labeling, etc.).

• 1. Hardware & Asset Management

• Perform preventive maintenance for IT assets and ensure minimal downtime.

• Maintain inventory of IT equipment, spares, and consumables.

• Support CCTV, NVRs, access control, and biometric systems as part of hospital IT scope.

• 1. IT Security & Compliance

• Ensure antivirus and endpoint protection are active and updated.

• Report incidents or breaches immediately to the IT Manager.

• Document SOPs for common IT processes and troubleshooting.

Key Skills and Competencies

• knowledge of Windows OS, and MS Office suite.
• Basic understanding of networking (LAN/WAN, IP addressing, switches, routers).
• Understand and Trouble shoot hands on in crimping Network and telephone cables, connectors
• Familiarity with HMIS, PACS, or HIS systems in a healthcare setup preferred.
• Good analytical and troubleshooting skills.
• Customer service orientation and ability to handle users patiently.
• Good communication and coordination skills.

Qualifications and Experience

Education: Diploma / B.Sc. / BCA in Computer Science, IT, or related discipline.

Experience:2–3 years of experience in IT support, preferably in a hospital or healthcare environment.

Certifications (Preferred): CompTIA, A+, MCP, Networking.

Work Conditions

• Rotational shifts, including weekends or emergency on-call duties.

• On-site presence across hospital departments including wards, ICUs, and administrative offices.

Shri Vile Parle Kelavani Mandal (SVKM) is a Public Charitable Trust registered under the Society's Registration Act and Bombay Public Trust Act. From its humble beginnings in 1934, when it took over the Rashtriya Shala, a school established in 1921 in the wake of the National Movement, SVKM today has grown into a big educational establishment imparting high-level education to more than 61,000 students spread over 13 cities whilst employing over 3,500 employees.

After beginning its journey in 1934, SVKM has blossomed into an educational colossus that has attained national recognition in multiple streams of higher education. With a strong guiding philosophy of providing education to all levels of the student community along with creating a feeling of bonding and commitment amongst academic and non-academic employees, SVKM has mastered the art of being able to transform itself into a close knit family and at the same time help its students to attain all-round development, be employable and achieve success in both personal and professional spheres of life. SVKM today is proud of some of the finest educational institutes in the country like NMIMS deemed to be University, Mithibai College (Autonomous), N.M. College of Commerce and Economics (Autonomous), D.J. Sanghvi College of Engineering (Autonomous), Bhagubhai Mafatlal Polytechnic, SVKM Internal School, C.N.M. School & N.D. Parekh Pe-Primary School – to name a few. It has also in its family, schools from Pre-primary to Nursery to Secondary, Jr. College providing ICSE, IB, IGCSE and CBSE curriculum. With a strong vision and passion for being the pioneers of the modern education system, all SVKM institutes are state of the art, with ever expanding facilities and infrastructure.