 
						Call Centre Agent
2 days ago
Agent - Call Centre - Bengaluru - JP Tech Park - J Grades
Job Purpose
     Responsible for initiating calls to potential or existing customers for home loan products, leads conversion, meeting performance targets, and delivering excellent customer experiences.
     Responsibilities
     Core Responsibilities:
 Customer Outreach:
     
• Make outbound calls to customers based on assigned leads or data.
     
• Introduce HL /LAP products, services, and offers.
     
• Explain the features and value propositions clearly.
 Lead Generation:
     
• Identify customer needs and qualify leads for the sales team.
     
• Document interactions and update customer records accurately.
 Sales and Upselling:
     
• Convince customers to purchase or upgrade products and services.
     
• Achieve individual sales targets consistently.
     
• Customer Relationship Management:
     
• Handle objections and resolve queries efficiently.
 Reporting and Feedback:
     
• Maintain accurate call logs and activity reports.
     
• Provide feedback to management regarding customer trends and challenges.
 Compliance and Quality Assurance:
     
• Adhere to company policies, scripts, and call guidelines.
     
• Ensure compliance with company standards and data protection policy.
Qualification : Graduate , Masters / Postgraduate
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