Systems Engineer

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Systems Engineer (L2), Product Team

The Systems Engineer position provides expert advice for the enterprise by troubleshooting problems,

finding solutions or escalating as appropriate while following our customer service standards. This role has

primary responsibility to monitor the ticketing system and carry out customer requests pertaining to

on/offboarding, usage, and standards, in production. Additionally, the Systems Engineer has key

responsibility for system administration, resolving hardware and software technical problems and

malfunctions related to the Product infrastructure and operations, as well as customer experience.. May

lead, create new or update existing support procedures as well as direct the work of others.

Primary Responsibilities:

• Monitor the ticketing system and carry out customer requests pertaining to on/offboarding, usage, and

standards, in production

• Monitors systems health, reacting appropriately to ensure disruption is avoided or minimized
• Monitor and maintain virtual and physical IT inventory; interconnect infrastructure, network systems

and components, system administration and repairing failed devices

• Provides first level support to internal and external customers with a high degree of customer service,

quality and expertise by performing a variety of basic tasks

• Acquires, maintains and documents knowledge of existing systems and new systems to provide

technically accurate assistance by keeping informed of the most recent trends and technologies

Qualifications:

• Bachelor's degree from an accredited college or university in computer sciences, or related field

preferred.

• Minimum 2-5 years' experience in technical operations and/or an equivalent combination of

training preferred.

• Experience with systems engineering functions: requirements, development, system interfaces,

implementation, verification and validation, deployment and system operation

• A thorough working knowledge of local area networks, server installations, TCP/IP, routers,

switches and WAN concepts preferred

• Familiarity with storage and SAN technologies; file, object and block
• Clear understanding of virtualization technology and practices
• Clear understanding of database methodology, preference in Oracle and Microsoft SQL Server

Exposure to a variety of computing/storage platforms, including AHV (Nutanix), VMware, Scality,

Cisco UCS Servers, Nimble/Alletra Storage, MSA Storage, and Azure

• Knowledge and experience with operating systems including Linux and Microsoft Server
• Product knowledge of Nutanix, VMware, Backup & Recovery Practices, Active Directory, System

Monitoring, Firewall Concepts, Operating System/Firmware Patching Practices

• Responsible for 24-hour operational support and on call rotation or emergency coverage
• Must be able to communicate clearly and effectively in English, both verbally, typed and written

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition:
J0091003