Head – Human Resources

Preference Female

Reports To: Business Head Dairy Division

Role Summary

The Head HR (Sales Division) will play a strategic leadership role in shaping and implementing human resource strategies that drive sales excellence, employee engagement, and organizational growth within the Dairy Business. This position will oversee all HR functions supporting the sales and distribution network, including talent acquisition, performance management, capability development, and employee relations. The incumbent will serve as a strategic partner to the business, ensuring that HR initiatives align with business objectives and foster a high-performance, people-centric culture across regions.

Key Responsibilities & Deliverables

1. Strategic HR Business Partnership

• Collaborate with business leaders to understand sales goals and translate them into effective HR strategies.
• Align manpower planning, recruitment, and talent management initiatives with sales expansion objectives.
• Serve as the primary HR advisor for the sales leadership team on workforce productivity, engagement, and retention.

2. Talent Acquisition & Workforce Planning

• Drive end-to-end recruitment for sales and field roles, ensuring timely hiring and strong cultural fit.
• Establish and implement workforce planning models to meet future sales staffing requirements.
• Build talent pipelines and succession plans for key leadership positions in sales.

3. Performance Management & Capability Building

• Design and oversee the performance management system for the sales division, linking KPIs to business outcomes.
• Partner with L&D to implement structured sales capability and leadership development programs.
• Ensure performance reviews, rewards, and incentives are data-driven and transparent.

4. Employee Engagement & Welfare

• Foster a motivating and inclusive work environment for field and regional sales teams.
• Drive employee engagement surveys, recognition programs, and communication platforms to enhance morale and retention.
• Ensure compliance with all labor laws and HR policies across locations.

5. HR Operations & Analytics

• Oversee HR operations including payroll coordination, compliance, grievance handling, and disciplinary processes for sales employees.
• Leverage HR analytics and dashboards to provide insights on attrition, productivity, and workforce health.
• Partner with finance and business heads to optimize manpower cost and improve organizational effectiveness.

Required Skills & Qualifications

Experience:

• Minimum 15 years of progressive HR experience, with at least 7 years in HR leadership roles supporting large sales and distribution teams, preferably in Dairy, FMCG, or Agri-business sectors.

Education:

• Postgraduate degree in Human Resources, Business Administration, or Industrial Relations from a reputed institution.

Core Competencies:

• Strong business acumen and understanding of sales dynamics.
• Proven expertise in talent management, performance frameworks, and engagement strategies.
• Excellent communication, negotiation, and leadership skills.
• Ability to manage complex field HR operations and build strong stakeholder relationships.

Personal Attributes:

• Strategic thinker with hands-on execution ability.
• Empathetic, people-centric, and approachable leader.
• Data-driven decision-maker with a collaborative mindset.

Key Performance Indicators (KPIs)

• Sales team retention and engagement levels.
• Timely fulfillment of manpower requirements.
• Performance score improvements across sales roles.
• Training and capability enhancement effectiveness.
• Compliance adherence and employee satisfaction index.

Desirable Attributes

• Deep understanding of rural and semi-urban workforce management.
• Passion for developing people and enabling long-term organizational success.
• Ability to balance field realities with corporate HR strategies.