
IT Support Engineer
3 days ago
An IT Support Engineer provides technical assistance by troubleshooting and resolving hardware, software, and network issues for users and clients, often in a remote or on-site capacity. Key duties include installing and configuring systems, diagnosing problems, managing technical tickets, documenting solutions in a knowledge base, and escalating complex issues to other teams. They act as a point of contact for user support, ensuring smooth and secure IT operations and contributing to the overall efficiency of technological systems.
Key Responsibilities
- Technical Support & Troubleshooting:Diagnosing and resolving hardware, software, network, and operating system issues for end-users.
- System Installation & Configuration:Installing and configuring new computer hardware, software, applications, and network components.
- User Assistance & Onboarding:Providing technical guidance and support to users, including assisting with user accounts and onboarding new employees.
- Issue Management:Receiving, logging, and managing support requests through a ticketing system, ensuring they are resolved within established timelines.
- Documentation:Documenting issues, resolutions, and technical knowledge in a shared knowledge base for future reference.
- System Maintenance:Monitoring and maintaining computer systems and networks to ensure optimal performance and functionality.
- Escalation:Escalating unresolved or more complex issues to appropriate internal departments or higher-level IT teams.
- Client Communication:Communicating technical information clearly to clients and end-users via phone, email, or chat, providing step-by-step instructions for solutions.
Job Type: Full-time
Pay: ₹12, ₹22,000.00 per month
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