Customer Support Executive

6 hours ago


Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,20,000 per year

Job Opening: Customer Support Executive (Bangalore)

Location: Bangalore (On-site)

Shift: Rotational Shifts (6 Days Working)


Salary: Up to ₹35,000 per month + Allowances and Incentives

Languages Required: English & Hindi

Preferred Background: Experience in Health Insurance or Healthcare Support

Role Overview

We're looking for a dynamic and empathetic Customer Support Executive to join our Bangalore-based support team. You will be the first point of contact for customers, ensuring prompt resolution of queries related to healthcare, insurance claims, appointments, and more.

Key Responsibilities

Handle inbound and outbound customer interactions via calls, emails, and chats

Resolve queries related to health insurance coverage, claims, and wellness services

Maintain accurate records of customer interactions and updates in CR

Coordinate with internal departments to ensure seamless support

Deliver an excellent customer experience and maintain high satisfaction levels

Manage escalations professionally and ensure timely follow-ups

Requirements

Minimum 6 months to 2 years of experience in customer support (healthcare/insurance background preferred)

Strong communication skills in English and Hindi

Ability to handle rotational shifts

Excellent problem-solving and interpersonal skills

Familiarity with CRM tools and ticketing systems is a plus

Perks & Benefits

Competitive salary up to ₹35,000/month

Health insurance and wellness benefits

Fast-paced, mission-driven work environment

Opportunities for growth in a high-impact health-tech company



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