Customer Support BPO

3 days ago

Khar Colony Mumbai Maharashtra, India QTONET PRIVATE LIMITED Full time ₹ 3,15,000 - ₹ 4,20,000 per year

Job Summary:

We are hiring a Female Customer Support Executive to join our BPO team. The ideal candidate should have excellent communication skills, the ability to handle customer queries efficiently, and a strong customer-first attitude. She will be responsible for delivering a high standard of customer service through phone, chat, or email channels.

Key Responsibilities:

  • Handle inbound and/or outbound customer calls or chats.
  • Address customer inquiries, complaints, or service requests promptly.
  • Provide accurate information about products, services, and policies.
  • Ensure high levels of customer satisfaction and maintain service quality.
  • Record customer interactions and update CRM/database systems accurately.
  • Escalate unresolved issues to the appropriate department or supervisor.
  • Meet daily, weekly, and monthly targets (AHT, resolution rate, CSAT, etc.).
  • Follow standard operating procedures (SOPs) and adhere to call scripts as needed.
  • Work collaboratively with team members to ensure smooth process flow.

Requirements:

  • 0–2 years of experience in customer service or BPO (freshers may apply).
  • Good command of English, Hindi, and/or regional languages.
  • Strong verbal and written communication skills.
  • Basic computer knowledge and typing skills.
  • Ability to stay calm and professional under pressure.
  • Flexible to work in rotational shifts, including weekends and holidays.

Preferred:

  • Female candidates only (based on client/team requirements)*
  • Experience in voice or blended BPO processes (inbound/outbound).
  • Knowledge of CRM software or call center tools is a plus.

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Work Location: In person

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