Bpo Customer Support Executive

2 days ago

Mumbai Maharashtra, India CloudThat Full time

**We are Hiring**

**The role typically involves working various shifts to support customers in a 24/7 roster-based model within an office environment.**

**Job Title: BPO Customer Support Executive (Multilingual)**

**Location: Mumbai, Maharashtra**

**Experience: 2-3 Years**

**Working Days: 6 Days a Week**

**Job Type: Full-Time****Key Responsibilities**:

- Handle inbound and outbound customer service calls in multiple languages.
- Address customer inquiries, concerns, and complaints professionally and efficiently.
- Provide product/service information to customers.
- Resolve customer issues and escalate complex cases to the appropriate departments.
- Maintain accurate records of customer interactions and transactions.
- Adhere to company policies and procedures while delivering excellent customer service.
**Key Skills & Qualifications**:

- Proficiency in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil (both spoken and written)
- Strong communication and interpersonal skills.
- Ability to manage and resolve conflicts.
- High level of patience and problem-solving ability.
- Basic computer skills for handling CRM systems and software.
- Prior experience in customer support or call centres is a plus but not mandatory.
**Educational Qualification**:

- 12th Pass (mandatory).
- Graduation with a degree is a plus, but not required.
**Salary**:

- Competitive salary based on experience.
**Working Hours**:

- Rotational shifts, including weekends and public holidays.
**Benefits**:

- Health insurance and performance-based incentives.
- Training and development opportunities for career growth.
If you have excellent communication skills and can handle customer queries in multiple languages, we would love to hear from you

Pay: Up to ₹500,000.00 per year

Application Question(s):

- How many days is your Notice Period?
- Are you okay with a 6-day workweek?
- Are you open to working in rotational shifts?

Work Location: In person

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