Floor Incharge

4 days ago

Saibaba Colony Coimbatore Tamil Nadu, India Eagle Fleet Services Private Limited (Red Taxi) Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Duties and Responsibilities

  • Train employees to maintain accurate workflow for all business services.
  • Involvement in completing the requirement process and evaluating new employees.
  • Monitor and maintain employees' shift schedules.
  • Assist other departments to maintain and enhance better performance for the company to ensure high-quality services.
  • Monitor efficient quality services and ensure flawless professional behavior to all customers.
  • Evaluate floor and monitor calls, maintain professional mannerisms, and improve call quality.
  • Administer and maintain better workflow by assisting employees in upgrading their process and product knowledge.
  • Prepare marketing plans to reach goals and assist employees to establish better relationship with customers.
  • Monitor all calls on at hourly basis and maintain all data
  • Collaborate with Trainer & Quality audit team to provide training to improve exceptional customer service.
  • Monitoring the performance of the dispatchers and TL.
  • Monitoring the key metrics and reporting daily, weekly and monthly.
  • Conducting team meetings to ensure smooth workflow.
  • Evaluate employee performance and identify hiring and training needs.

Qualifications and Requirements

  • A bachelors degree or a masters.
  • Good Experience for about 04 to 08 years in BPO, Sales & Marketing (product and service)
  • Good negotiation skills.
  • Proficient in written, oral English and Tamil communication skills.
  • Good problem solver and creative thinker.
  • Excellent planning, organizing and time management skills.
  • Willing to work at Rotational Shifts

Job Types: Full-time, Permanent

Pay: From ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Work Location: In person

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