Floor Incharge

7 days ago

Saibaba Colony Coimbatore Tamil Nadu, India Eagle Fleet Services Pvt Ltd (Red Taxi) Full time

**Duties and Responsibilities**
- Train employees to maintain accurate workflow for all business services.
- Involvement in completing the requirement process and evaluating new employees.
- Monitor and maintain employees' shift schedules.
- Assist other departments to maintain and enhance better performance for the company to ensure high-quality services.
- Monitor efficient quality services and ensure flawless professional behavior to all customers.
- Evaluate floor and monitor calls, maintain professional mannerisms, and improve call quality.
- Administer and maintain better workflow by assisting employees in upgrading their process and product knowledge.
- Prepare marketing plans to reach goals and assist employees to establish better relationship with customers.
- Monitor all calls on at hourly basis and maintain all data
- Collaborate with Trainer & Quality audit team to provide training to improve exceptional customer service.
- Monitoring the performance of the dispatchers and TL.
- Monitoring the key metrics and reporting daily, weekly and monthly.
- Conducting team meetings to ensure smooth workflow.
- Evaluate employee performance and identify hiring and training needs.

**Qualifications and Requirements**
- A bachelors degree or a masters.
- Good Experience for about 05 to 10 years in BPO, Sales & Marketing (product and service)
- Good negotiation skills.
- Proficient in written, oral English and Tamil communication skills.
- Good problem solver and creative thinker.
- Excellent planning, organizing and time management skills.
- Willing to work at Rotational Shifts

**Job Types**: Full-time, Permanent

**Salary**: From ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

Work Location: In person

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