Customer Success Associate
1 day ago
Role & responsibilities
- Communicate effectively with Dutch-speaking customers via phone, email, and chat to resolve inquiries and provide support.
- Understand customer needs and deliver personalized solutions to improve satisfaction and retention
- Collaborate with cross-functional teams including sales, technical support, and product teams to ensure timely and effective resolution of issues
- Maintain up-to-date knowledge of company products, services, and policies to deliver accurate information
- Track and document customer interactions using internal systems, ensuring attention to detail and data accuracy
- Proactively identify potential issues or service gaps and escalate appropriately
- Meet or exceed defined performance metrics including response time, resolution time, and customer satisfaction scores
Preferred candidate profile
- Fluency in Dutch along with good English communication skills
- C1 Certification is a mandate.
- Minimum of 1 year experience in a customer service, support, or success role
- Strong interpersonal and problem-solving skills with a customer-first mindset
- Ability to multitask and manage time effectively in a fast-paced environment
- Proficiency with customer service tools and CRM systems
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