Global HR Service Delivery Metrics

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Title:
Global HR Service Delivery Metrics

Reports To:
Director, HR Service Management

Position Overview:
HRSD Metrics & Reporting ensures that HR services are measured, monitored, and continuously improved through reliable data and insights. By providing transparency into HR service performance, this role enables leadership to make informed decisions, enhances accountability, and drives a culture of data-driven excellence within HR operations.

Responsibilities:
Metrics, Reporting & Analytics

• Develop, maintain, and enhance HR service delivery dashboards and reporting tools.
• Track, and report on key performance indicators (KPIs), service level agreements (SLAs), and other HR operational metrics.
• Provide regular and ad-hoc reports to HR leadership, service delivery teams, and business stakeholders.
• Ensure accuracy, consistency, and integrity of HR service delivery data across systems and reports.

Data Insights & Continuous Improvement

• Analyze HR service performance trends and identify areas for improvement.
• Provide actionable insights and recommendations to enhance efficiency, quality, and employee experience.
• Partner with HRSD leaders to recommend improvements based on data analysis and findings.

Stakeholder Engagement & Collaboration

• Act as the subject matter expert for HR service delivery reporting and metrics.
• Partner with HR Business Partners, Centers of Excellence (COEs), Finance, and IT to ensure alignment of reporting standards.
• Support leadership decision-making through the preparation of executive-level reports and presentations.

Technology & Systems Management

• Leverage HR technologies (e.g., Workday, ServiceNow) to capture, analyze, and report data.
• Partner with HR Technology teams to enhance reporting capabilities and ensure system data supports reporting needs.

The Ideal Candidate…

• Proven experience ( 3-5 yrs) in HR operations, metrics, and reporting roles.
• Strong analytical and problem-solving skills, with experience in data visualization and reporting tools (Tableau, Power BI, Looker, Google suite)
• Knowledge of HR processes, service delivery models, and HR systems (Workday, SAP, ServiceNow, etc.).
• Ability to translate complex data into clear, actionable insights for non-technical audiences.
• Excellent communication, stakeholder management, and presentation skills.
• Detail-oriented with strong commitment to accuracy and data integrity.

What We Offer

• Ability to work remote
• Competitive compensation and benefits package
• Total Rewards to support your career and wellbeing
• Professional development and growth opportunities

Category: Human Resources

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition:
J0093541