(15h Left) Global Service Delivery Lead

3 weeks ago


Bangalore Karnataka, India CIEL HR Full time

Key Responsibilities 1 Global O2C Service Delivery Own end-to-end O2C operations order initiation credit management invoicing cash application collections and dispute resolution Monitor and improve KPIs DSO CEI billing accuracy unapplied cash dispute cycle time Resolve escalations and ensure minimal impact on cash flow 2 Process Optimization Automation Drive standardization and automation across O2C processes Collaborate with GPOs to implement best-in-class practices and digital tools e g RPA AI Maintain global O2C policies and ensure compliance 3 Stakeholder Customer Management Partner with Sales Legal Treasury and regional finance teams Act as the primary interface for O2C service delivery Manage third-party vendors and ensure alignment with service expectations



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