Microsoft Windows Desktop Management

6 days ago

Bengaluru, Karnataka, India Advent Global Solutions Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Windows Desktop Management

Good to have skills : NA

Minimum 2 year(s) of experience is required

Educational Qualification : 15 years full time education

We are looking for an experienced AV Core Engineer to design, deploy, and support enterprise Audio-Visual (AV) systems. This role involves managing AV infrastructure, ensuring flawless operations for collaboration spaces and live events, and working closely with IT teams to deliver world-class AV experiences.

The candidate should be responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs. Provide technical assistance to the leadership team. This role requires a combination of technical expertise, excellent communication skills, and the ability to prioritize tasks effectively.

Key Responsibilities

• Design, configure, and maintain enterprise AV systems (video conferencing, digital signage, IPTV, AV-over-IP).

• Deploy and integrate AV infrastructure (DSPs, codecs, video walls, control systems).

• Perform system monitoring, preventive maintenance, and troubleshooting.

• Support high-profile meetings and live events.

• Collaborate with IT teams for AVnetwork integration.

• Manage vendors, AMC activities, and escalations.

• Manage Incident, Issues and Outage management, Investigation, and restoration

• Collaborate with cross-functional teams to ensure timely resolution of issues.

• Ensure compliance with IT policies, procedures, and standards are followed.

• Provide technical assistance and support to the leadership team members for tablets, smartphones, network-related and other peripheral devices.

• Diagnose and resolve technical problems promptly, ensuring minimal disruption to the workflow of the leadership team.

• Stay informed about emerging technologies and trends in IT support.

• Proactively identify opportunities to improve processes, systems, and tools to enhance the efficiency of IT support.

• Coordinate with external vendors and service providers for hardware/software procurement, maintenance, and support as needed.

• Provide operational support role in a multi-shift 24/7 and should be able to work across various shifts.

Skills & Experience

• Minimum 2 years of experience as an AV Engineer/AV Core Engineer in enterprise setups.

• Candidate should have a minimum of 4+ years of experience in Microsoft Windows & Cloud Management.

• The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful IT solutions.

• Work from Office & in multiple Shifts.

• Strong knowledge of platforms: Crestron, Extron, Poly, Cisco Webex, Zoom Rooms, MS Teams Rooms, Biamp, QSC, Shure.

• Proficiency in AV-over-IP protocols (Dante, NDI, AES67, H.323, SIP).

• Hands-on with video walls, LED displays, and projection systems.

• Good understanding of networking (TCP/IP, VLANs, QoS, Multicast).

• Excellent troubleshooting and communication skills.

Preferred Qualifications

• AVIXA CTS/CTS-I/CTS-D certification.

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