Tech Lead Support – Sr. Developer

Position Details

• Job Title
  : Tech Lead Support – Sr. Developer (Java)
• Experience
  : 6 to 9 years
• Band
  : B3
• Location
  : Pune / Bangalore
• Interview Mode
  : Virtual
• Employment Type
  : Full-Time, Permanent
• Number of Openings
  : 4
• Shift
  : UK Shift
• Salary
  : Up to ₹22 LPA
• Notice Period
  : Immediate to 30 days preferred

Responsibilities

• Work in project teams designing, building, and maintaining document management and mailroom tools within infrastructure to deliver strong business solutions.

• Collaborate with stakeholders including clients, technical teams, and vendors to gather requirements, define project scope, and manage expectations.

• Work closely with engineering teams to identify and implement optimal cloud-based solutions.

• Manage cloud environments in compliance with company security guidelines.

• Communicate with clients at a business level and translate their needs into technical solutions.

• Manage software evaluations for cloud migrations related to customer service channels.

• Apply exceptional problem-solving skills to identify and resolve issues before escalation.

• Collaborate across multiple functional and technical teams to deliver Agile-based projects.

• Set up pilots and proof-of-concepts (POC) for solution evaluations and transition them to production.

• Provide digital experience and business automation solutions using AI, client applications, and contact center technologies.

Basic Qualifications

• Strong understanding of microservices-based architecture, preferably using Spring Boot or equivalent.

• Strong database knowledge with RDBMS such as PostgreSQL and MySQL.

• Strong working knowledge of Spring, REST APIs, and API documentation tools such as Swagger.

• Understanding of integration patterns and their applications.

• Ability to create detailed design documents for solution proposals.

• Proficiency in creating UML/flow diagrams (e.g., , LucidChart) and presenting them to stakeholders.

Key Responsibilities

• Lead the design and implementation of document management and mailroom tools aligned with business requirements.

• Collaborate with clients, technical teams, and vendors to gather requirements, define project scope, and manage expectations.

• Architect and deploy cloud-based solutions in compliance with security and regulatory standards.

• Translate business requirements into technical solutions and communicate effectively with stakeholders.

• Evaluate software for cloud migration and customer service channels.

• Proactively identify and resolve technical issues before escalation.

• Drive Agile-based project delivery across multiple teams.

• Develop pilots and proof-of-concepts for solution validation and rollout.

• Deliver digital experiences and automation solutions using AI and contact center technologies.

Required Technical Skills

• Strong understanding of microservices architecture using Spring Boot or equivalent.

• Proficiency in RDBMS (PostgreSQL, MySQL) and REST API development.

• Experience with API documentation tools such as Swagger.

• Familiarity with integration patterns and backend service connectivity.

• Skilled in technical documentation, UML, and flow diagram creation.

• Hands-on experience with AWS Lambda, particularly for external service integrations.

• Expertise in Amazon Connect, including building contact and chat flows.

Experience and Background

• Minimum 3 years of experience with document management and mailroom tools.

• Minimum 5 years of experience with customer service technologies, including cloud-based contact center platforms.

• Integration experience with WFM, CRM (Salesforce, ServiceNow, Zendesk), and unified communications.

• Knowledge of WebRTC, SIP, and other communication protocols.

• Proficiency in Python, with working knowledge of , Java, or .NET.

• Experience with IVR platforms (Genesys, Avaya) and migration to Amazon Connect.

Preferred Cloud and AI Tools

• AWS services: Lambda, Step Functions, S3, DynamoDB, Athena, Kinesis, CloudWatch, CloudFormation

• Contact center: Amazon Connect, Lex, Polly, Transcribe, Contact Lens

• AI/ML tools: Amazon Q, Bedrock

• Document and mailroom automation tools

Other Skills

• Cloud fundamentals and serverless architecture

• Data services and application integration

• Troubleshooting and debugging

• Customer experience design

• Strong understanding of client-server architecture

Preferred Qualifications

• Bachelor's degree in Computer Science or Engineering

• Knowledge and experience in contact center operations, including call flows, routing, queues, reporting, and management

• Experience as a subject matter expert or trusted advisor on AWS, especially Amazon Connect and associated services

• Experience deploying and debugging cloud initiatives following best practices throughout the development lifecycle