Technical Support Engineer

6 days ago

Bengaluru, Karnataka, India Check Point Software Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Key Responsibilities

  • Troubleshoot and resolve endpoint installation, configuration, connectivity, and performance issues across Windows, macOS, and Linux environments.
  • Perform deep-dive analysis using system logs, traces, and debug data to identify root causes.
  • Document all reported issues, diagnostic steps, and resolutions in the ticketing system for knowledge sharing and trend analysis.
  • Escalate unresolved or complex cases to Tier 3 Engineering or R&D teams with detailed findings and replication steps.
  • Proactively identify recurring problems and recommend product or process improvements to reduce break/fix volume.
  • Collaborate with internal teams (Support, QA, R&D, Product Management) to drive rapid resolution of high-impact incidents.
  • Maintain high standards of communication with customers, ensuring timely status updates and clear explanations of findings and solutions.

Qualifications
Required Qualifications

  • 3+ years of experience in technical support , end point administration or troubleshooting
  • Strong knowledge of OS troubleshooting (Windows, macOS, Linux), including tools like Wireshark and Windows debugging.
  • Familiarity with cloud platforms (Azure, AWS, Linux, macOS) and directory services (EntraID/Active Directory).
  • Understanding of threat prevention tools and SIEM integration.
  • Knowledge of hardware components (BIOS, EFI, hard drives) and MDM/UEM platforms.
  • Experience with ServiceNow or Salesforce ticketing systems.
  • Ability to manage multiple support cases under tight deadlines while maintaining attention to detail.

Preferred Skills

  • Previous experience with Check Point Products.
  • Experience with scripting and automation (PowerShell, Python, batch scripting).
  • Experience with MDM tools such as Intune, JAMF, and WorkSpace One.
  • Experience with forensic investigation and CIRT processes.
  • API integration and web developer tools knowledge.
  • SQL and database querying experience.
  • Cybersecurity certifications such as Security+, CISSP, CEH are a plus.
  • Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field.

Soft Skills

  • Strong teaching and communication abilities—able to translate technical jargon into clear language.
  • Creative problem-solving and customer-focused mindset.
  • Team-oriented with a collaborative approach.
  • Humble and curious—willing to ask questions and learn.
  • Skilled in conflict resolution and de-escalation

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