Relationship Manager

I. ROLE PURPOSE & OBJECTIVE

As a product specialist, RM ?? TASC & GOVERNMENT BANKING Business will be responsible for acquisition of new to bank retail institutional customers through self-sourcing as well as through mapped branches, relationship management and deepening of portfolio of retail institutional customers of the mapped branches of the Branch Banking of the assigned regions / territory / clusters.

Will be driving TASC & GOVERNMENT BANKING Business along with cross sell of products such as POS, QR, Payment Gateway, CMS, payment and collection solutions, fee collection & other fintech solutions as per alliances and partnerships within branch banking for ring-fencing the customers and ensuring cash-flows of the customers are channelized into Ujjivan Small Finance Bank.

II. SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

Owns the total TASC & GOVERNMENT BANKING Business incremental budget of the assigned regions / territory / clusters / branches.

Responsible for achieving fee targets of cross-sell products like CMS, POS, QR, TPP & other solutions.

• Interact & collaborate with digital alliances partners of the bank
• Cross sell POS, QR, Payment Gateway, CMS, Net Banking, fee collection solutions etc. which helps in value build up.
• Ensure high CASA ratio by sale of CASA accounts to retail institutional customers & maintaining quality of acquisition.

III. KEY DUTIES & RESPONSIBILITIES OF THE ROLE

1. Business/ Financials

Create and develop strategy / plan for TASC & GOVERNMENT BANKING Business sales and value build up and ensure its implementation in the assigned territory.

Implement strategy as devised & guided by corporate office / Regional or circle office.

Devise and execute marketing strategies, sales promotions and contests in liaise with the corporate / regional or circle product/marketing team.

Ensure the successful achievement of the company??s goals on TASC & GOVERNMENT BANKING Business across all its?? assigned territory.

Ensure sales volume is at its maximum and maintaining acquisition quality.

Oversee the TASC & GOVERNMENT BANKING Business sales performance at assigned branches.

Schedule occasional review meeting with Regional Head / Cluster Head ?? TASC & GOVERNMENT BANKING, CBHs, Cluster Heads, BMs, RMs and other stake holders.

Reviewing and maintaining good portfolio quality.

Establish personal networks across all circles.

2. Customer (Both Internal & External)

Ensure seamless on-boarding experience for customers.

Ensuring best in class TAT and processing standards.

Ensuring that any service complaints are resolved in a timely manner.

Dipstick surveys with customers to understand the product needs & suggest changes.

Competitor watch and give relevant suggestion sand feedback to constantly improvise products in-tune with the market.

Joint calls / sales support & training to branches.

3. Internal Process

Build a strong TASC & GOVERNMENT BANKING sales pipeline & mindshare.

Working towards eliminating bottlenecks in the process and rejuvenating the customer journey with Ujjivan Small Finance Bank.

Timely training to branch staff so as to ensure product knowledge, change in processes are communicated in a timely manner downwards

4. Innovation & Learning

Supporting branch level outbound resources including Branch Managers / BSMs to perform their role of TASC acquisition adequately.

Ensure adherence to training man-days/ mandatory training programs etc.

Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines

Location - Kolkata,Patna,Lalpur,Ranchi,Agartala,Durgapur,Purba Champaran,Jorhat,Nagar,Bhubaneswar,East Khasi Hills