Technical support Expert

1 week ago

Bengaluru, Karnataka, India Kaseya Careers Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya's culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Role: Technical Support Expert - Level

Location: Bangalore

Duration: Full-Time Employee

Experience: 5 + yrs 

Required Skills:

  • Understand virtualization concepts and experience working within one or many hypervisors, specifically VMware, Hyper-V, Nutanix, and XenServer
  • Work with CentOS, Ubuntu, OES, and many other Unix and Linux variants.
  • Strong experience with backup solutions such as (SAAS/appliance/ and supporting tool)
  • Make customers into raving fans by providing a superior customer experience while building life-long relationships
  • Understand and communicate in-depth technical concepts, including but not limited to backup strategies, backup types, deduplication, WAN replication, hardware peripherals, virtualization, NAS/SAN storage, and cloud-related concepts
  • Strong with chat support and typing skills

Desired Skills:

  • Experience with Backup technologies/SQL/Linux

Responsibilities:

  • Understand Linux concepts including but not limited to disk utilization, file editing, networking, security updates, hardware diagnostics, reading and interpreting log files, work with Postgres SQL database, work with open-source Linux tools such as openVPN, fuse, docker, flashcache, fio, postgres, quemu, and more.
  • Perform in a production environment, partnering with customers, end users and resellers to implement best fit backup strategies, resolve backup and recovery related technical errors, implementing solutions tailored for each customer's need and desire.
  • Listen, understand customer perspective, take ownership of issues, set proper and realistic expectations, and deliver prompt solutions.

Join the Kaseya growth rocket ship and see how we are #ChangingLives

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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