Ocean Export

Govandi: Location

Key Result Areas (KRA) :

Role-Export Operations and Customer Service

Your performance will be evaluated basis on below KRA's

Customer Service & Customer Retention

You will be responsible to provide the operations service to customers and also ensure retention of customer.

Customer experience - elaborate

All agent and shipper need to be given WOW effect.

Generate new sales leads from shipper and consignee.

Generate new sales lead from overseas agents

Sales Support & Market Feedback.

Maintaining records of bookings in hand + future projections.

Keeping record on new customer gained.

Keeping record on customer lost.

Report on nomination/business gained and lost.

Any market feedback related new buyers, new trade lanes.

Any market feedback related to shipping lines – space, new services etc

Any market feedback related to new ICD, new facilities.

Operational Responsibilities

You will have to ensure all booking are handled till the final stage pre alert

Ensure that all shipment CS number is created as soon as received

Ensure that you contact all new shipper by mail and phone before 1030AM.

Ensure all booking is issued by 2pm on same day. if not escalate to Ms. Rajas.

Follow up with pricing for space/alternate options.

If any rate has to be requoted to customer – follow up withs sales

Before issuing booking – check that the rates agreed is as per rate sheet (buy and sell)

Select correct shipment terms – prepaid or collect

Once booking is issued, update the vessel in SMS system

Send booking copy to overseas agent.

Ensure to check container pickup status against all booking issued by you in previous day.

Keep close follow up with for documents and sharing with the BL Desk.

Ensure and Monitor that HBL and MBL draft are sent for approval to shipper/overseas agent.

Mention all the cut off of the vessel while sending the bookings.

Ensure ACD, AMS, ISF are filed on time.

Make sure container is gated in before cut off.

Make sure shipping bill is handed over before cut off

If there are any additional cost due to delay from shipper or due to customs exam – send mail to shipper and take approval on additional cost before sailing.

Check and update the gated in vessel in SMS.

If the vessel schedule changes at any point of time then ensure that the same is communicated to both shipper and agent.

Make sure to share the revised seal numbers to shipping line once the shipment comes under custom Examination.

Ensure all Shipment reference are created before sailing and duly approved

Ensure all onboard confirmations are received from liner on time

If any shipping line is delaying the onboard confirmation, then follow up with them

Make sure shutout/rollover notices are sent to all parties – Buyer/overseas Agent/shipper/buying agent

Ensure Local invoice is sent to shipper within 24 hours of ETD

Ensure payment is received and ensure BL is dispatched within 5 days of ETD

Ensure BL tracking information is sent to shipper

Ensure overseas invoice is made and invoice copy is send to the overseas agents.

Ensure pre alert is sent to overseas agent within 5 days of ETD

Ensure all Switch BL , Surrender BL, BL Amendment, BL Re release request are attended timely

Ensure any delays in transhipment are attended to on priority and all the communication with shipping line is done from your end.

Commercial Responsibilities

Keep record of buy rates

Download all the rate sheet and keep in month wise/agent wise folder.

Ensure all the collect approvals are taken by you before placing bookings.

After shipment is executed check if all buy rates are correctly applied by shipping line

In case of prepaid shipment, check the invoice

In case of collect shipment, check freighted BL/freight manifest

In case of part prepaid and part collect shipment, check invoice and freighted BL/Freight manifest.

If any rates are wrongly applied by shipping line then you need to take it up with shipping line with pricing in loop.

If any additional charges are incurred and not recovered from customer – then request for waiver from carrier.

Sell rate/Billing

Keep record of all sell rate and profit share before you issue booking

Ensure all additional charges confirmation are taken from shipper/agents