Senior Relationship Officer, Gold Valuer
18 hours ago
Roles & Responsibilities
Gold Valuer
- Conduct accurate gold purity testing and valuation using Karat Meter/Touchstone methods.
- Guide and assist walk-in customers regarding gold loan products, process, and schemes.
- Manage gold storage, packet handling, and safe return of ornaments after loan closure.
- Handle cash (system & physical) during loan disbursal, part release, interest collection, and closures.
- Ensure proper system entries (CUID creation, modifications in LOS, loan closure updates).
- Maintain all branch registers Key/Cash/Packet Movement, Staff & Customer Visits, etc.
- Verify and maintain KYC documents as per compliance guidelines.
- Follow up with customers for timely repayment of interest and principal.
- Deliver excellent customer service at all touchpoints pledging, releasing, or payments.
Senior Relationship Officer (SRO)
- Acquire new customers to generate gold loan business and cross-sell financial products.
- Conduct field-marketing activities to improve branch visibility and generate leads.
- Build strong customer engagement and maintain long-term relationships.
- Monitor loan portfolio quality, track ROI, and ensure business profitability.
- Provide after-sales service to customers and generate referrals.
- Follow up rigorously on interest collections to minimize NPAs (non-performing assets).
- Work towards target achievement while maintaining compliance and customer satisfaction.
Location :-
Alibaug-Opp Bus Stand-MH
Navi Mumbai- Kalamboli-MH
Mumbai- Kalyan East-MH
Mumbai Panvel-1-MH
Mumbai-Virar-MH
Navi Mumbai-Nerul East-MH
Mohopada-Raigad-MH
Tuljapur-Naldurg Rd-MH
Hupari-Kolhapur-MH
Ichalkaranji-Adat Peth-MH
Miraj-Shivaji Road-MH
Pune-Wagholi-MH
Uruli Kanchan-Havali-MH
Vishrantwadi-Pune-MH
Pune-Dange Chowk-MH
Pune-Talegaon-MH
Vasco-Swatantra Path-GA
Kankavli-Sindhudurg1-MH
Panaji-St Inez-GA
Amravati-Ravi Nagar-MH
Nagpur-Kamtee-MH
Nagpur-Jariphatka-MH
Nagpur-CA Road-MH
Gondia-Manohar Chowk-MH
Wardha-Bachelor Road-MH
Wardha-Hinghanghat-MH
Nagpur-Umred-MH
Nagpur-Rameshwari-MH
Nagpur-Dattatray Nagar-MH
Nagpur-Medical Square-MH
Akola-Gandhi Rd1-MH
Washim-Risod Road-MH
Nashik-Tilak wadi-MH
Chakan-Main Chowk-MH
Aurangabad-Waluj-MH
Aurangabad-Pundlik Nagar-MH
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