Program Manager

1 week ago

Mumbai, Maharashtra, India Upman Placements Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Relevant Industry Experience :

The candidate should have 7-12 years of overall experience with at least 4-6 years in BFSI liabilities business, preferably in Current Accounts or MSME/SME banking

Objective of the Role :

The Program Manager Current Accounts will be responsible for launching, operationalizing, and scaling Payments Banks Current Account programme. The incumbent will collaborate with internal stakeholders (Tech, Product, Operations, Compliance, Business) and external partners (aggregators, FinTech's, SME platforms, and corporates) to deliver differentiated Current Account offerings.

The role will focus on acquisition execution, servicing, campaign management, and business analytics while ensuring compliance with regulatory norms. This is a business-critical role supporting the Business Head in achieving scale, profitability, and customer engagement for the Current Account portfolio

Role & responsibilities :

Programme Execution & Partnerships

  • Execute the go-to-market strategy for Current Accounts across key customer segments (SME, MSME, corporates, FinTech's).
  • Drive tie-ups with aggregators, FinTech's, and SME platforms for Current Account acquisition.
  • Act as a point of contact for ecosystem partners and internal teams for onboarding and integrations.

Stakeholder Coordination

  • Collaborate with Tech, Product, Operations, Compliance, and Sales to ensure smooth account opening journeys (API, BYOD, physical/digital).
  • Ensure operational readiness, timely resolution of client and partner issues, and SLA adherence.

Business Growth & Campaigns

  • Support business targets by driving account acquisition, AMB growth, and product usage.
  • Conceptualize and execute sales & marketing campaigns for SMEs/MSMEs in coordination with marketing teams.
  • Monitor customer behavior and provide actionable insights to improve stickiness and balances.

Governance & Compliance

  • Ensure strict adherence to RBI and internal compliance guidelines for Current Accounts.
  • Maintain accurate MIS, dashboards, and reports for business tracking.
  • Support regulatory and audit requirements by working closely with Compliance and Risk teams.

Preferred candidate profile

Hands-on experience in liabilities, current account management, or SME banking.

  • Proven ability to manage multiple stakeholders and deliver on business KPIs.
  • Strong execution mindset with experience in programme/ project management.
  • Good understanding of SME/MSME customer needs, transaction banking, and cash management.
  • Analytical capability with exposure to data-driven decision making.
  • Excellent communication, relationship-building, and presentation skills.

Key Competencies

Project & Program Management

  • Business Acumen & Revenue Orientation
  • Stakeholder Management
  • Collaboration & Teamwork
  • Customer Centricity
  • Regulatory Awareness
  • Problem-Solving & Execution Excellence
  • Analytical Thinking

Interested Candidates Can share their CV to or

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