Shift Manager

Shift Manager - Operations

About Business:

Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Data Centre: Adani Data Centre has rapidly transformed from a nascent initiative to a leading innovator in the data infrastructure ecosystem. In just a few years, we have established ourselves as a key player in the data centre landscape, offering state-of-the-art solutions in areas such as colocation services, cloud integration, and data security. Our commitment to reliability, scalability, and technological excellence has positioned us as a trusted partner for businesses navigating the digital age with confidence.

Job Purpose: Shift Manager Operations will lead and manage the operations team, overseeing the daily activities of the data centre. This role involves developing operational policies, ensuring compliance with standards, and supporting technology implementation, while also managing the operational budget and providing leadership during critical incidents.

The Shift In-Charge is responsible for managing the data center facility operations during their assigned shift, ensuring the smooth functioning of infrastructure, timely issue resolution, adherence to safety and compliance, and coordination with teams and vendors. The role involves proactive monitoring, incident handling, maintenance coordination, and SLA adherence, while working closely with the Site In-Charge to ensure uninterrupted operations.

Key Responsibilities:

1. Shift-Based Operational Management

• Oversee all data center facility operations during the assigned shift.
• Monitor and manage power, cooling, ELV, Safety, security, and critical infrastructure performance.
• Ensure proactive issue identification and resolution to maintain uptime.
• Coordinate with the earlier/next shift team to ensure smooth handover and continuity.
• Report operational status, key events, and concerns to the Site In-Charge.

2. Incident Handling and Issue Resolution

• Act as the first escalation point for any operational or facility-related issues during the shift.
• Preliminary troubleshoot failures in UPS, HVAC, generators, fire suppression systems, and other infrastructure, if vendor to be engaged, raise infrastructure ticket with concerned OEM/Vendor
• Coordinate with Technicians, and vendors for immediate resolution.
• Share communications with respective stakeholders/customers on the incident and provide periodical updates till closure of issue/incident
• Perform preliminary Root Cause Analysis (RCA) and document incidents for further review.
• Escalate major issues to the Site In-Charge and ensure corrective & preventive actions are implemented.

3. Team Coordination and Supervision

• Manage technicians during the shift.
• Assign tasks, monitor performance, and ensure adherence to shift schedules.
• Conduct shift briefings and ensure all staff are aware of their responsibilities.
• Ensure workforce availability for emergency situations or critical tasks.
• Train on-shift personnel on best practices and safety protocols.

4. Service Level Agreement (SLA) Adherence

• Ensure compliance with SLAs related to uptime, response times, and facility management.
• Monitor performance metrics and take proactive actions to meet SLAs.
• Work with cross functional teams and facility teams to minimize disruptions and downtime.
• Document any SLA breaches and report them to the Site In-Charge with recommended actions.

5. Process Compliance and Documentation

• Adhere to and enforce Standard Operating Procedures (SOPs), EOP's, MOP's during the shift.
• Ensure compliance with ITIL frameworks and industry best practices.
• Document all shift activities, incidents, and actions taken in the shift handover.
• Conduct periodic checks to ensure all facility systems are operating within standards.

6. Preventive and Corrective Maintenance Support

• Prepare 52 Week PM Schedule & Ensure preventive maintenance activities are carried out as per schedule.
• Oversee corrective maintenance activities and ensure minimal downtime.
• Coordinate with vendors and technicians for servicing and repairs.
• Maintain maintenance logs and update records in the facility management system.

7. Safety, Security, and Emergency Handling

• Enforce workplace safety protocols and ensure compliance with safety regulations.
• Conduct on-shift safety checks, including fire suppression, access controls, and emergency exits.
• Train team members on emergency response procedures.
• Lead emergency drills and ensure all team members understand their roles.
• Report safety concerns or violations to the Site In-Charge.
• Report Gensuit safety observations and follow for closure on the assigned tasks.

8. Regulatory and Compliance Adherence

• Ensure adherence to industry standards (ISO 27001, TIA-942, Uptime Institute, etc.).
• Conduct periodic compliance checks and report any deviations.
• Assist in audits and inspections by maintaining proper documentation.
• Ensure compliance with environmental, electrical, and safety regulations.
• Track the validity/expiry of certifications and notify Site In-Charge 120 days prior to their expiry

9. Customer Handling and Support

• Act as the first point of contact for customers during the shift.
• Address customer queries and coordinate with internal teams for resolution.
• Provide real-time updates to customers regarding scheduled maintenance and incidents.
• Escalate critical customer issues to the Site In-Charge and follow up on resolutions.
• Assist in conducting Monthly Operations Review (MOR) meetings by gathering operations-related insights.

10. Shift Reports and Documentation

• Maintain and update shift logs detailing operational activities, incidents, and maintenance work.
• Generate reports on power usage, cooling efficiency, and any anomalies during the shift.
• Provide an end-of-shift report to the Site In-Charge, highlighting key observations.
• Assist in preparing incident reports and RCA documentation for major issues.

11. Warranty and AMC Coordination

• Ensure equipment under warranty or Annual Maintenance Contracts (AMC) receives timely servicing.
• Coordinate with vendors for repairs and replacement of faulty equipment.
• Update records of warranties, service requests, and contract renewals.
• Coordinate for PO issuance/renewal of AMC's with Vendor & Techno commercial Team

12. Budget Adherence and Cost Control (Support Role)

• Ensure efficient use of resources during the shift to avoid unnecessary operational costs.
• Report any cost-saving opportunities or inefficiencies to the Site In-Charge.
• Track equipment usage and ensure proper handling to reduce wear and tear.

13. Power Usage Effectiveness (PUE) Monitoring

• Monitor power consumption and cooling efficiency to maintain optimal PUE.
• Identify any abnormal power usage trends and report them for corrective actions.
• Assist in implementing energy-saving initiatives and sustainability practices.

14. Vendor Management and Performance Tracking

• Coordinate with vendors for maintenance and support activities.
• Ensure vendors adhere to SLAs and deliver services as per contractual agreements.
• Report on vendor performance issues to the Site In-Charge.
• Assist in Monthly Vendor Performance Reviews by gathering shift-based insights.

15. Business Review Participation and Stakeholder Coordination

• Provide operations-based reports for Quarterly Business Reviews (QBRs).
• Assist in analyzing operational trends and identifying areas for improvement.
• Support facility planning and capacity management discussions.
• Align shift operations with business objectives and site-wide performance goals.

16. Invoicing and Financial Coordination (Support Role)

• Ensure vendors submit their invoices post completion of activity/delivery of goods.
• Verify vendor work completion before invoice approvals.
• Ensure all the documents are submitted for invoice processing.
• Prepare CJPC, Checklist and respective documents are sent to DCC for further processing.
• Verify on vendor payments and update the vendor invoice tracker upon completion of payment.
• Report any discrepancies or unexpected cost variations to the Site In-Charge.

17. Procurement and PR/PO Processing

• Identify the requirements for critical spares, consumables, and other operational necessities.
• Raise NFA, PR for approval based on stock levels and operational need
• Coordinate with Techno commercial team for releasing Purchase Orders.
• Follow-up with supplier/vendor for timely delivery of essential items to avoid operations disruptions
• Maintain updated inventory records for spares and consumables.
• Audit periodically, reconcile and report.

18. New Tranche/Site Delivery

• Validate designs and infrastructure layouts against specifications and operational best practices.
• Identify and document snags during execution and commissioning activities.
• Involve in L4 & L5 commissioning activities.
• Identify single point of failures and coordinate/recommend mitigation strategies.
• Maintain records of all snags and coordinate with project teams for rectification.
• Ensure Handover and Takeover documents/spares are verified and signed off on time.

Educational Qualification:

Bachelor's degree Engineering

Work Experience:

6-12 years of experience in managing shift operations of data centres