Continuous Improvement

GMS Hub Continuous Improvement & Project Delivery Manager

Job Title: GMS Hub Continuous Improvement & Project Delivery Manager

Job Location: Mumbai / Bangalore

ABOUT UNILEVER:

Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, approximately 3.5bn households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you'll be surrounded by inspiring leaders and supportive peers. Among them, you'll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we'll work to help you become a better you.

Position Summary

Deliver value across all Marketing Hub delivered and connected activities by driving continuous improvement and future transformation of the performance management of day-to-day delivery at scale in collaboration with our Partners and GMS Product Owners. This role is responsible to connect with both the GMS Product Owner team and in-country operational marketing teams to drive the adoption, execution and continuous transformation of GMS Hub capabilities/enablers.​

Key Accountabilities of the role include:

• Own the execution and adoption of the GMS capabilities and enablers across the pillars within markets​

• Sequence and execute transformation initiatives with countries/BUs as governed by GMS Product Owners

• Drive continuous improvement agenda with our Partners​

Position Responsibilities (Expected Work)

Owns prioritization of capability adoption of capabilities & transformation roadmap across pillars within the geographies on behalf of global GMS Product Owners and in coordination with IT, Country Performance Delivery Lead, and Country Marketing team​

• Address adoption issues and outside system work-arounds​

• Work with global Product, and IT teams for any exception/change requirements​

• Benchmark usage and effectiveness relative to other sites / markets​

• Drives process-based / capability-based governance and benchmarking within geography​

• Ensure assets are maximized before any small tech or auxiliary automations are developed to support operations​

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Owns continuous improvement agenda in collaboration with partners & country​

• Drives governance to ensure right prioritization of initiatives across markets with the Partner "TIO" (Transformation & Innovation Office)

• Ensures CI agenda of partners is aligned to UL priorities, roadmap, framework​

• Cross pollinate learnings / experience from within organization into our partner operations​

• Identify Best Practices - External and Internal. Explore emerging trends and actively seek opportunities to - SIMPLIFY, ELIMINATE, CONSOLIDATE, CENTRALISE, AUTOMATE​

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Unilever SPOC for global process excellence team into the geography​

• Drives prioritization of Product execution within the geography/BUs in alignment with global Product team​

• Represents markets within geography in global process / capability discussions and community of practices​

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Drive effectiveness and consistency of operating model (governance, gatekeeping, etc).

Scope

This position will be supporting select BU's across a key geographical region (Americas / Europe & Middle East / Asia & Africa) engaging with key senior stakeholders both in countries and within the GBS communities.

Skills & Competencies

Key Skills & Capabilities:

• Business acumen and customer centric mindset​

• E2E function agnostic integrator (non-silo mentality)​

• Demonstrable Agile mindset and capabilities​

• Ability to drive change ​

• Holding people accountable (peers, leaders and external stakeholders) and strong personal accountability for delivery​

• Team leadership experience​

• Ability to work effectively in both independent and diverse multi-task team environments ​

• Experienced in leading/working with virtual teams and driving performance across diverse mixture of cultures. ​

Key Interfaces:

• Performance Delivery and Governance Lead​

• Partner Operational and Executive leadership​

• Transition Teams (UL and Partner)​ and Partner TIO

• Global Product teams​

• Wider GMS Teams​

• IT and D&A​

• Procurement, HR and Finance Business (as applicable)​

Our commitment to Equality, Diversity & Inclusion

Unilever embraces diversity and encourages applicants from all walks of life This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Note: "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding."