Continuous Improvement Manager

2 weeks ago


Mumbai, Maharashtra, India WTW Full time ₹ 20,00,000 - ₹ 25,00,000 per year
Description

Key Deliverables

  • Develop Product/ Work/ Client Segmentation and Target Operating Model to help improve service delivery (Quality, TAT, Risk, C-Sat) to the client and minimize over/ underservicing
  • Map the Service Delivery Operation – End to End and identify opportunities to improve flow (remove bottlenecks) in Service Delivery to the client and eliminate internal Operational waste
  • Minimize process complexity and variation, Standardize Operational activities
  • Assess existing Operational processes to determine '% automation potential', recommend very specific changes to the existing Operational activities to help increase 'automation readiness'
  • Determine Operational Capacity requirements (highlight mismatches). Recommend solutions to improve Productivity and Utilization that will help deliver 'efficiencies'
  • Ensure the WTW Op-Ex methodology, tools, and thinking are embedded into the operation and applied accurately and consistently
  • Publish learnings post each initiative to enrich the Op-Ex intellectual capital in the organisation
  • Identify implementation risks and barriers to adoption and develop risk mitigation strategies to optimise the success of Op-Ex deployments
  • Setup Quality and Knowledge Management frameworks to support Operational sustainability

The Requirements

  • Degree from premier institutes
  • Certifications in Lean, Six Sigma, Agile, Systems Thinking, Design Thinking, PMP
  • Business Management Degree from premier institutes preferred
Qualifications

Knowledge/ Skills/ Experience:

  • Minimum 10+ years work experience as a Business Change, Transformation and Operational Excellence consultant with organizations in Insurance and Insurance Broking, Human Capital Benefits, Banking, Financial Services, Ecommerce
  • Completed large organization wide Change and Transformation programs. Has a track record of delivering efficiency / benefits.
  • Excellent Communication (written and verbal) and Presentation skills
  • Solid Program and Project management skills
  • Working knowledge of Robotics Process Automation tools
  • Solid Client Relationship Management and Stakeholder Management skills


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