Continuous Improvement Manager

6 days ago

Mumbai, Maharashtra, India WTW Full time ₹ 1,04,000 - ₹ 1,30,878 per year
Description

Key Deliverables

  • Develop Product/ Work/ Client Segmentation and Target Operating Model to help improve service delivery (Quality, TAT, Risk, C-Sat) to the client and minimize over/ underservicing
  • Map the Service Delivery Operation – End to End and identify opportunities to improve flow (remove bottlenecks) in Service Delivery to the client and eliminate internal Operational waste
  • Minimize process complexity and variation, Standardize Operational activities
  • Assess existing Operational processes to determine '% automation potential', recommend very specific changes to the existing Operational activities to help increase 'automation readiness'
  • Determine Operational Capacity requirements (highlight mismatches). Recommend solutions to improve Productivity and Utilization that will help deliver 'efficiencies'
  • Ensure the WTW Op-Ex methodology, tools, and thinking are embedded into the operation and applied accurately and consistently
  • Publish learnings post each initiative to enrich the Op-Ex intellectual capital in the organisation
  • Identify implementation risks and barriers to adoption and develop risk mitigation strategies to optimise the success of Op-Ex deployments
  • Setup Quality and Knowledge Management frameworks to support Operational sustainability

The Requirements

  • Degree from premier institutes
  • Certifications in Lean, Six Sigma, Agile, Systems Thinking, Design Thinking, PMP
  • Business Management Degree from premier institutes preferred
Qualifications

Knowledge/ Skills/ Experience:

  • Minimum 10+ years work experience as a Business Change, Transformation and Operational Excellence consultant with organizations in Insurance and Insurance Broking, Human Capital Benefits, Banking, Financial Services, Ecommerce
  • Completed large organization wide Change and Transformation programs. Has a track record of delivering efficiency / benefits.
  • Excellent Communication (written and verbal) and Presentation skills
  • Solid Program and Project management skills
  • Working knowledge of Robotics Process Automation tools
  • Solid Client Relationship Management and Stakeholder Management skills

  • Manager- Process Excellence- Continuous Improvement Leader

    6 days ago

    Navi Mumbai, Maharashtra, India DP World Full time US$ 90,000 - US$ 1,20,000 per year

    About DP WorldTrade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the worlds trade flow better, changing whats possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from...

  • Manager - Continuous Excellence Tpm

    7 days ago

    Mumbai, Maharashtra, India Sun Pharmaceutical Industries Full time

    Manager - Continuous Excellence TPMJob Grade - G10 Manager 1 Facilitator Continuous Excellence program at Sun Pharma - deploy and nurture Total Quality Management and continuous improvement and TPM culture across the assigned sites through Initiatives such as DWMS 5S Kaizen Quality Circle etc The role will report to DGM and Lead for Continuous...

  • Process Improvement Manager

    6 days ago

    Mumbai, Maharashtra, India Sportradar Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Process Improvement Manager Location: India, PhilippinesDepartment: Trading ServicesReports to: Head of Trading Unit Operational PerformanceType: Full-Time Job Summary: We are seeking a detail-oriented and results-driven Process Improvement Manager to lead strategic initiatives that drive efficiency, productivity, and quality across our...

  • Continuity of Business

    4 days ago

    Mumbai, Maharashtra, India Citi Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    The Senior Lead Analyst, Continuity of Business (COB) & Crisis Management (CM) plays a critical role within Citi's Enterprise Resilience program. This position is central to the governance and oversight of the firm's operational resilience and business continuity initiatives across Citi's businesses and solution centers in India. The successful candidate...

  • Senior Continuity Professional

    2 weeks ago

    Mumbai, Maharashtra, India beBeeContinuity Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

    Business Continuity Manager Job DescriptionWe are seeking a seasoned Business Continuity Manager to lead our organization's continuity planning efforts. The successful candidate will have a strong background in business impact analysis, crisis event management, and exercises.Key responsibilities include:Developing and implementing business continuity plans...

  • Quality Improvement Manager

    1 week ago

    Mumbai, Maharashtra, India beBeeExecutive Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Role SummaryThe Senior Executive Quality Process Auditor will play a key role in maintaining and enhancing the organization s quality standards. This position involves auditing processes, ensuring compliance with ISO and ITIL standards, and driving initiatives for continuous improvement in environmental sustainability and resource conservation.Key...

  • Improving Operational Efficiency Manager

    2 days ago

    Mumbai, Maharashtra, India beBeeOperational Full time ₹ 12,04,200 - ₹ 21,47,100

    Process Excellence SpecialistSutherland is seeking a skilled and organized professional to join us as a Process Excellence Specialist. We are a team of driven individuals who value collaboration and innovation.Responsibilities:Apply continuous improvement methodologies to enhance performance, reduce waste, and increase productivity across multiple sites and...

  • Senior Business Continuity Manager

    2 days ago

    Mumbai, Maharashtra, India beBeeBusinessContinuity Full time ₹ 20,00,000 - ₹ 30,00,000

    About this RoleThis dynamic leadership position involves collaborating closely with US business teams to develop strategies that align with global business needs.The ideal candidate will possess strong knowledge of enterprise Business Continuity planning and be able to manage the company's IT Business Continuity Plans across various regions.Key...

  • Business Continuity Specialist

    4 days ago

    Mumbai, Maharashtra, India beBeeDisaster Full time US$ 9,00,000 - US$ 12,00,000

    Job Title: Business Continuity SpecialistDescription:This role involves implementing and supporting enterprise-wide disaster recovery and business continuity processes to ensure seamless service restoration.The ideal candidate will develop and execute comprehensive business recovery plans, assess risks, identify recovery operations, create practice drills,...

  • Process Improvement

    6 days ago

    Mumbai, Maharashtra, India JPMorganChase Full time US$ 1,25,000 - US$ 1,75,000 per year

    JOB DESCRIPTION Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks....