Program Manager
4 days ago
Role: Program Manager WH Operations
Location: Truemeds Head Office, Mumbai (Saki Vihar Road, Powai)
We are seeking a dynamic and experienced FC Manager to oversee the operations of our state-of-the-art fulfilment centre. The ideal candidate will have a strong background in warehouse management, specifically in e-commerce fulfilment centres, with expertise in inbound and outbound operations, inventory management, process analysis, and continuous improvement. Experience in the pharma e-commerce sector is highly preferred. This is an excellent opportunity to work with the senior management of the SCM team and gain exposure to decision-making in central WH operations.
Job Responsibilities:
- Own a specific transaction stage of FC operations and lead projects to improve key metrics.
- Oversee daily transactions of planned projects and work on levers to improve performance.
- Monitor key performance indicators (KPIs) and metrics to track progress and provide inputs for decision-making.
- Design and implement new processes to enhance productivity, accuracy, and customer satisfaction.
- Collaborate with cross-functional teams to integrate process improvements across the organization.
Preferred Candidate Profile:
- Proven experience of 5+ years in leading and managing warehouse operations for B2C or D2C customers with facilities of 5,000+ square feet. Preference will be given to candidates who have worked in the pharma e-commerce industry.
- Demonstrated expertise in process analysis, design, and continuous improvement methodologies (e.g., Lean, Six Sigma).
- Proficiency in Microsoft Excel and a basic understanding of data interpretation.
- Excellent communication and interpersonal skills with strong organizational and problem-solving abilities, with a focus on achieving operational excellence.
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