Risk And Compliance Manager

6 days ago

Gurugram Kolkata, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description:

Job Title: Incident Task Force (ITF) Manager

Job Summary: The Incident Task Force (ITF) is responsible for managing incidents that impact the contact centers operations, processes, and services. As the governing body for all critical incidents, the ITF recommends preventive measures to minimize the risk of future incidents. The Investigations Manager within the ITF will play a crucial role in investigating, ensuring compliance, security, and risk management within the organization.

Key Responsibilities:

  • Incident Management: Manage incidents end-to-end, impacting the contact centers operations, processes, and services
  • Preventive Measures: Recommend preventive measures to minimize the risk of future incidents
  • Coordination: Coordinate actions to mitigate the incident's impact and prevent recurrence
  • Communication: Ensure timely and accurate communication with stakeholders, including employees and management
  • Documentation: Maintain detailed records of incidents, actions taken, and lessons learned in a timely manner
  • Analysis: Analyze patterns and trends to identify policy, procedure, or internal control failures
  • Effectiveness Measurement: Measure the effectiveness of compensatory controls
  • Follow-up: Monitor and report the status of issues and agreed actions identified during engagement work, reporting monthly status on issues
  • Automation: Knowledge of transformation tools and RPA (Robotics Process Automation) is preferable
  • Technical Skills: Proficiency in Excel, PowerPoint and Playbook

Information Security:

  • Adhere to the Teleperformance Code of Conduct, email usage policy, and customer information and data security policy. Comply with the Non-Disclosure Agreement.

Skill Sets:

  • Risk Management Practices/BPO Expertise/Internal Audit: Knowledge in these areas to effectively manage and mitigate risks
  • Planning and Organizational Skills: Strong ability to plan and organize tasks and projects efficiently.
  • Communication Skills: Excellent verbal and written communication skills
  • Inquisitive and Observant: A keen eye for detail and a curious mindset to identify and address potential issues
  • Attention to Detail: Meticulous attention to detail to ensure accuracy and thoroughness in all tasks
  • Adaptability: Ability to adapt and perform well in a pressurized working environment
  • Willingness to Travel: Flexibility to travel as required

  • Intern - Risk & Compliance

    3 days ago

    Gurugram, Gurugram, India Cvent Full time

    Job Description Overview Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and 22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to...

  • Team Member

    3 days ago

    Gurugram, Haryana, India PI Industries Ltd. Full time

    **Position Description**: **Business Division**: Corporate**Department**: Risk & Compliance**Location**: Gurgaon**Position Title**: Team Member - Risk & Compliance**Level**: Junior Management**Reporting To**: Lead - Risk & Compliance**Position Purpose**: - The incumbent will be responsible to handle the complexities and administrative actions involved in...

  • Risk Manager

    3 weeks ago

    Gurugram, Gurugram, India Cosmofeed Full time

    Job Description Job Title: Risk Manager Location: Gurgaon About the Role: We're looking for a skilled Risk Manager to join our team at SuperProfile. As the leader of our Risk Management function, you'll play a critical role in identifying, assessing, and mitigating risks across our payments and transaction ecosystems. Your expertise will help us ensure...

  • Compliance Manager

    4 weeks ago

    Gurugram, India J's Associates LLC Full time

    A compliance officer ensures a company adheres to laws, regulations, and ethical standards by developing and implementing compliance programs, conducting audits, managing risks, and training employees on compliance protocols and regulatory changes. Key responsibilities include monitoring operations, identifying potential violations, reporting to management,...

  • Max Healthcare

    3 weeks ago

    Gurugram, India Max Healthcare Institute Ltd. Full time

    Job title : Deputy / Manager - Cybersecurity Governance, Risk & Compliance (GRC). Roles & Responsibilities:.- We are seeking a highly motivated and detail-oriented Cybersecurity GRC Manager to lead our information security governance and compliance initiatives.- The ideal candidate will have deep expertise in implementing and managing ISO 27001:2022, SOC 2,...

  • It-grc (Governance, Risk & Compliance)

    4 days ago

    Gurugram, Haryana, India Professional Edge Business Solutions Full time

    Hiring Profile**:IT-GRC (Governance, Risk & Compliance)** Experience: 14-17 years Location: Mumbai or Goregaon Mode: Work From Office Job specific skills: - Strong Understanding of BFSI sector & related Governance, Risk and Compliance of IT, Business Application, Business Process, Regulatory. *Experience of a broad range of technologies, Detail oriented,...

  • Regulatory Compliance Lead, Risk, Compliance and Integrity

    2 weeks ago

    Gurugram, Gurugram, India Google Full time

    Job Description Minimum qualifications: - Bachelor's degree or equivalent practical experience. - 10 years of experience in compliance, risk management, investigation, auditing, legal, or consulting. Preferred qualifications: - Experience organizing data and applying business context to improve processes or operations. About The Job The Google...

  • India Compliance

    3 days ago

    Gurugram, Haryana, India Apple Full time

    **Summary** Posted: 11 Dec 2024 Role Number**:200582893** At Apple, new ideas have a way of becoming extraordinary products, services and customer experiences very quickly. Bring passion and dedication to your job, and there’s no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder...

  • Manager - Private Credit Operations & Reporting

    3 weeks ago

    Gurugram, India Risk Resources Full time

    Manager - Private Credit Operations & Reporting you ready to build something new with a leading global investment firm?Were hiring for a Manager Private Credit Operations & Reporting to join the India team of a prominent global asset manager. This is a ground-floor opportunity to be part of a newly established Private Credit Operations team working...

  • Vendor Management

    2 weeks ago

    Gurugram, India Sago Full time

    Sago is seeking a detail-oriented and proactive Vendor Management & Compliance Analyst to support our third-party risk management and compliance efforts. The role is responsible for managing the full lifecycle of vendor relationships-from onboarding and due diligence to contract reviews and ongoing compliance monitoring-ensuring all vendors meet internal...