Customer Relationship Executive

5 days ago

Bengaluru, Karnataka, India M & M Fit Private Limited Full time ₹ 1,80,000 - ₹ 4,20,000 per year

Job description:

We are seeking a motivated and detail-oriented person with 1+ years of experience to join our team. This role involves managing client inquiries, maintaining accurate records of interactions, and efficiently scheduling appointments and follow-ups. You will play a pivotal role in fostering strategic collaborations, driving sectoral engagement, and ensuring high-value outcomes for our clients and partners.

Key Responsibilities:

  • Reach out to potential clients to provide information, answer questions, and generate interest in our couple counseling and child counseling.
  • Clearly explain counseling options, session formats, and pricing to interested individuals.
  • Assist clients in scheduling counseling sessions and booking appointments with therapists.
  • Build rapport and engage people through warm, empathetic, and professional conversations.
  • Encourage individuals to take the next step, such as joining a webinar or booking a consultation.
  • Follow up with registered webinar participants via calls, WhatsApp, and email.
  • Accurately update and maintain records in the CRM system.
  • Coordinate appointments and follow-ups to ensure a smooth and positive experience for clients.
  • Address client concerns promptly and provide clear, helpful information about our counseling options.
  • Help develop meaningful, long-term relationships with clients.

Required Skills:

  • Excellent verbal communication in English
  • Strong, convincing, and interpersonal skills.
  • High confidence and a positive attitude while speaking over the phone.
  • Strong client relationship management and coordination skills.
  • Basic computer knowledge (Google Sheets, CRM, etc.).

Qualifications:

  • Graduated in any discipline.
  • 1 -3years of experience
  • MBA preferred, with a specialization in Marketing, Human Resources, Operations, or Business Strategy (an added advantage).

Work Timings:

  • 10:00 AM – 7:00 PM, Monday to Saturday
  • Salary: ₹15,000 – ₹35,000 per month
  • One Sunday per month will be a working day, with a compensatory day off provided on the following day
  • Work from Office – HSR Layout, Bangalore
  • Job Type: Full-time

Job Type: Full-time

Pay: ₹15, ₹35,000.00 per month

Application Question(s):

  • Female

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer support: 1 year (Preferred)

Location:

  • Bangalore, Karnataka (Preferred)

Work Location: In person

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