Quality Analyst(QA)

4 days ago

Bengaluru Chennai Hyderabad, India Applied Data Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

NOTE: This will be a contract position for 6 months

About the Role:

We are seeking a skilled and detail-oriented Quality Analyst (QA) to join our team. The role will primarily focus on conducting audits of international customer service calls, ideal candidate must have hands-on experience auditing international voice processes, with a strong understanding of quality frameworks and compliance standards in a call center environment.

Key Responsibilities:

Perform daily call audits (minimum 10-12 audits/day) to ensure adherence to process, compliance, and quality standards.

Evaluate customer interactions for communication skills, product knowledge, resolution effectiveness, soft skills, and compliance parameters.

Document audit findings clearly and accurately and share feedback with stakeholders.

Identify process gaps, agent-level coaching needs, and areas for improvement.

Work closely with operations, training, and client teams to drive quality improvements.

Participate in calibration sessions with client and internal teams to align quality standards.

Generate daily/weekly/monthly QA reports and present actionable insights.

Support quality improvement initiatives and suggest process enhancements.

Required Skills & Experience:

Minimum 6 months to 2 years of experience in a QA role within an international BPO/call center environment.

Proven experience in conducting call audits for international voice processes preferably in BFSI/Lending domain.

Strong understanding of QA tools, call scoring mechanisms, and compliance frameworks.

Excellent verbal and written communication skills in English.

Strong analytical skills and attention to detail.

Comfortable working independently and meeting daily productivity targets.

  • Quality Analyst

    15 hours ago

    Bengaluru, Chennai, Hyderabad, India Applied Data Finance Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    NOTE: This will be a contract position for 1 year. About the Role: We are seeking a skilled and detail-oriented Quality Analyst (QA) to join our team. The role will primarily focus on conducting audits of international customer service calls, ideal candidate must have hands-on experience auditing international voice processes, with a strong understanding...

  • QA Analyst

    1 week ago

    Chennai, Tamil Nadu, India Appriffy(Your Tech Hiring Partner) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAppriffy-Digital IT Hub is a marketplace where developers can be hired on an on-demand and on-hourly basis. The Appriffy team assists individuals, startups, and enterprises in building world-class tech products. Developers are available in various technologies such as Android, iOS, React Js, PHP, Drupal, Xamarin, .NET, Blockchain,...

  • Lead Quality Analyst

    7 days ago

    Chennai, India Sperton Global AS Full time

    Location: Full timeDepartment:  Lead AssuranceExperience Level: Senior (typically 7+ years in QA/Testing roles)Lead Quality Analyst – Drive Software Quality Assurance ExcellenceWe are seeking an experienced and passionate Lead Quality Analyst to champion software quality assurance within our dynamic, technology-led organisation. This individual will play...

  • QA Analyst

    1 week ago

    Chennai, Tamil Nadu, India Aroopa Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Chennai | Full TimeExperience: 2 YearsLocation: ChennaiEmployment Type: Full-TimeAbout the Role:We are looking for a QA Analyst to design & execute test cases, log and track bugs, and ensure high-quality output throughout the SDLC. Key Requirements:Bachelors in CS/IT or related field2 years in QA / software testingSolid understanding of QA methodologies,...

  • Lead Quality Analyst

    3 weeks ago

    Chennai, India Sperton Global AS Full time

    Location: Full time Department:   Lead AssuranceExperience Level: Senior (typically 7+ years in QA/Testing roles) Lead Quality Analyst – Drive Software Quality Assurance Excellence We are seeking an experienced and passionate Lead Quality Analyst to champion software quality assurance within our dynamic, technology-led organisation. This individual will...

  • IT QA Analyst

    1 week ago

    Hyderabad, Telangana, India Assurant Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Sr Information Technology Quality Assurance Analyst, Assurant-GCC, IndiaAs a Senior Quality Assurance Analyst, you will play a key role in ensuring the delivery of high-quality enterprise solutions. Your responsibilities include analyzing user stories, crafting and executing test cases, and documenting defects across applications, services, and software...

  • Quality Analyst Chennai

    1 week ago

    Chennai, Tamil Nadu, India Hiresquad Full time ₹ 30,00,000 - ₹ 65,00,000 per year

    Only For CHENNAI | Quality Analyst | International BPOQuality Analyst || International BPOExperience:Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate)Must Have Worked With Any 3 to 4 QC Tools Out of 71 Yr of QA With International BPO On Papers (Mandate)Only International Process in QA Exp Will Work ( Apply...

  • Senior QA Analyst

    3 days ago

    Hyderabad, Telangana, India Kensium Full time

    Are you passionate about driving quality excellence across complex digital solutions while mentoring and leading high-performing QA teams? At Kensium, we empower retailers, wholesalers, and distributors through unified eCommerce and ERP solutions that streamline operations, enhance customer experiences, and fuel growth.‍This role is ideal for someone who...

  • Quality Analyst

    1 week ago

    Hyderabad, Telangana, India Elico Healthcare Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionElico Healthcare Services Ltd. is a trusted and renowned healthcare partner offering holistic tailor-made RCM solutions to hospitals, physician groups, EMS providers, and credentialing & contracting agencies. Promoted by Elico Ltd., a leader in laboratory analytical instruments with a proven track record of over six decades, we have been...

  • Quality Analyst

    7 days ago

    Chennai, Tamil Nadu, India Societe Generale Global Solution Centre Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesOperationally responsible for performing an independent quality assurance on the completed files for CLD OperationsQA Analyst is expected to align with all the existing & new SG KYC policy procedure.100% Accuracy on the reports shared with operations and dashboard.Staff must assist their managers (and each team member) in their mission...