QA ANALYST

20 hours ago

Chennai, India Société Générale Assurances Full time

QA ANALYST Banking operations processing Permanent contract Chennai, India Hybrid Reference 25000CJA Start date Immediately Publication date 2025/10/10 Responsibilities •Perform quality review of customer files that have been completed and reviewed by a team’s specific QC. •Provide resolution in case of any disagreement while performing QA. •Perform QA based on the defined QA framework for sample size and create error logs identifying knowledge gaps between QC Analysts and analysts. Coordinating with training partners/SME team to bridge the gaps. •Reporting on quality aspects - categories and types of errors, error severity, etc. •Provide weekly updates to all Function leads on the quality observations. •Identifies areas of risk and make recommendations on operational improvements, processes for compliance, quality assurance and any additional training essential to mitigate risk. Seeks ways to assist the Bank in strengthening controls, remain compliant and improve efficiency. •Track and review Quality Assurance observations with the Line of Business and Quality Control management team •Perform root cause analysis and identify solutions and best practices to support quality of KYC Due Diligence in alignment with Global KYC Standards and guidance •Formulate recommendations to further improve the overall quality level of the business. Maintain a continuous improvement philosophy, conceptualizing the vision for future enhancements to the Quality program - Lead Calibration calls •Should have completed post-graduation in Commerce/Science •Should have 3 to 5 years of relevant KYC experience •Familiarity with the principles of risk-based KYC, client risk assessment and the products used in a wholesale banking and institutional broker dealer business •Should have worked on tools like world check, LexisNexis, Bankers Almanac etc. Experience on negative news aggregator such as ACCUITY is preferable. •Good proficiency with MS Excel, Access, PowerPoint, MS Word •Should have a relevant industry accreditation in the area of expertise, ICA/ACAMS. Profile required •Should have completed post-graduation in Commerce/Science •Should have 2 years of relevant KYC experience •Familiarity with the principles of risk-based KYC, client risk assessment and the products used in a wholesale banking and institutional broker dealer business •Should have worked on tools like world check, LexisNexis, Bankers Almanac etc. Experience on negative news aggregator such as ACCUITY is preferable. •Good proficiency with MS Excel, Access, PowerPoint, MS Word Why join us “We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

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