Store Manager

13 hours ago

Jaipur, Rajasthan, India d545278f-b979-4b4f-b531-06078c95460a Full time ₹ 40,00,000 - ₹ 50,00,000 per year

Role Summary

We are looking for a dynamic and experienced Store Manager to lead our retail outlet in mall. This role demands a passionate individual with strong leadership skills, retail expertise, and a commitment to delivering excellent customer service. You will be responsible for managing store operations, sales performance, team supervision, and maintaining high standards of visual merchandising and customer satisfaction.

Key Responsibilities

  1. Store Operations & Management

Oversee day-to-day store functions, ensuring smooth operations and compliance with airport and company policies.

Maintain store hygiene, display standards, and product arrangements in line with brand guidelines.

Monitor stock levels, handle inventory, and coordinate restocking and stock audits.

  1. Sales & Performance

Achieve and exceed monthly and quarterly sales targets.

Drive in-store promotions, upselling, and product demonstrations to increase conversion rates.

Analyze sales performance and customer feedback to improve service and product offerings.

  1. Team Leadership

Recruit, train, and mentor store staff to build a motivated and result-oriented team.

Assign daily duties and set clear individual goals for team members.

Conduct regular performance reviews and provide feedback for improvement.

  1. Customer Experience

Ensure every customer receives a premium experience aligned with HCI's brand image.

Handle escalations, returns, and queries professionally to maintain customer satisfaction.

Educate customers about product features, benefits, and wellness applications.

  1. Reporting & Coordination

Maintain accurate records of sales, inventory, and customer feedback.

Prepare daily/weekly reports for the head office with insights and suggestions.

Coordinate with logistics, marketing, and service departments for smooth functioning.

Key Requirements

Experience: Minimum 3–5 years in a similar retail management role. Experience in luxury, lifestyle, electronics, or wellness retail is preferred.

CTC: 4.00 to 5.00 LPA

Skills:

Excellent communication and interpersonal skills

Leadership and team-building capabilities

Strong sales and negotiation skills

Basic knowledge of billing software, POS, and inventory systems

Education: Graduate in any discipline. A diploma or certification in retail management is an advantage.

Other Requirements:

Willingness to work in flexible shifts, including weekends and public holidays.

Knowledge of English and local language (Telugu or Hindi) is preferred.

Professional appearance and customer-first mindset

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