Customer Support Associate

2 weeks ago

Bengaluru Mumbai Pune, India Teamlease Digital Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Role & responsibilities


• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats

• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.


• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

• Walk customers/ Provide navigational support on self-service portal

• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

• Place outbound calls to customers when required in line with Client / Company guidelines

• Work productively whilst maintaining exceptional call/data quality standards in line with targets

• Contribute to the team through open and regular communication with peers / supervisors

• Adhere to all company or departmental policies and procedures (personnel and operational)

• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

• Maintain regular and punctual attendance in line with company policies and procedures

• Minimize customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

  • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

    • Good technical aptitude with an ability to learn quickly

    • Excellent verbal and written communication skills Experience Profile

    • Prior international BPO work experience preferred

    • Freshers acceptable

Personal Attributes

  • Able to work on a flexible basis as determined by the business needs

    • Ability to work under pressure

    • Team worker

    • Positive Attitude

    • Quick Learner

    • Punctual and Disciplined

    • Good Communication skills

    • Customer Focused

    • Results driven

    • High standards of Integrity

    • Attention to detail

Perks and benefits:

-5 days working.

-Apart from development, and engagement programs, we offer transportation facility to all its employees. (Subject to hiring zone)

-There is specific focus on female security who work round-the-clock, be it in office premises or transport/ cab services.

-All employees are covered under insurance program.

Interested candidates can share their resume on below mentioned number

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