SAP S4 Hana Support
5 days ago
Role & responsibilities
Support & Troubleshooting:
Provide 1st and 2nd-level SAP support for end-users in manufacturing and related modules.
- Troubleshoot system issues, perform root cause analysis, and resolve system issues quickly and efficiently.
Assist in the creation and management of SAP change requests, SAP Notes, and system patches.
System Maintenance & Optimization:
Ensure that the SAP S/4HANA system is up-to-date with the latest patches and releases.
- Monitor system performance and provide recommendations for improvements or optimizations.
Collaborate with internal teams and external vendors for system enhancements and upgrades.
User Training & Documentation:
Provide training to end-users, ensuring they have the knowledge to use SAP systems effectively.
Create and maintain user documentation and standard operating procedures (SOPs) for SAP-related processes.
Configuration & Customization Support:
Assist with the configuration of SAP modules relevant to the manufacturing industry.
- Support any necessary customization efforts for specific business requirements.
Work with the technical team to implement system modifications and improvements.
Integration Support:
Ensure seamless integration of SAP S/4HANA with other business applications (e.g., MES, PLM, WMS).
Support interfaces and data flows between SAP and other critical systems in the organization.
Collaboration & Communication:
Work closely with business stakeholders, including production, logistics, procurement, and finance, to ensure SAP systems meet operational requirements.
Act as the liaison between business teams and SAP technical support teams.
Issue Resolution & Root Cause Analysis:
Conduct in-depth analysis to identify and resolve production and operational issues, ensuring minimal downtime and operational disruption.
Preferred candidate profile
- Education: Bachelor's degree in computer science, Information Technology, Engineering, or a related field. SAP certification is a plus.
- Experience:
- 3+ years of hands-on experience supporting SAP S/4HANA applications, specifically within manufacturing processes.
- Experience with SAP modules such as Production Planning (PP), Materials Management (MM), Sales and Distribution (SD), Warehouse Management (WM), and Plant Maintenance (PM).
- Proven experience in troubleshooting and resolving SAP issues in a manufacturing environment.
- Technical Skills:
- Strong knowledge of SAP S/4HANA architecture and integration.
- Familiarity with SAP support tools (e.g., Solution Manager, SAP Transport Management System).
- Knowledge of business processes in manufacturing, supply chain, logistics, and production planning.
- Soft Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to work across different levels of the organization.
- Ability to work in a fast-paced, dynamic environment with changing priorities.
- Team-oriented, with the ability to collaborate effectively with cross-functional teams.
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