Customer Coordination Associate
7 days ago
Company Description
At Repos, fuel is more than energy—it is the pulse of progress, powering India's industries
and ambitions. We are redefining how energy is accessed, delivered, and consumed
through a disruptive Fuel-Tech E-commerce platform. Proudly backed by the visionary
late Ratan Tata sir
, Repos has already expanded to
380+ cities
, and has been recognized
by
Shri Narendra Modi
and honoured by the
President of India
. With
12 patents
under
our belt, we are driven by innovation and a bold vision for the future.
Role Description
As a
Customer Coordination Associate
, you will be the key link between our customers
and our internal teams after the purchase of an RFS or RFD. You will manage end-to-end
coordination, provide timely updates, resolve queries, and ensure that customers
experience smooth and hassle-free support throughout their journey.
What is RFS and RFD?
Repos Fuel Station (RFS)
– Think of it as a petrol pump on wheels. With RFS,
businesses can get fuel delivered directly to their doorstep without ever stepping into a fuel
station. No wastage, no pilferage—just smart fueling.
Repos Fuelling Datum (RFD)
– Data is power, and fuel data is control. RFD is our
fuel management system that helps businesses track every drop of fuel in their operations,
reducing wastage and improving efficiency.
Responsibilities
1. Customer Coordination
Act as the single point of contact for customers post-purchase of RFS or RFD.
Share timely updates regarding manufacturing, dispatch, and delivery timelines. Proactively communicate progress and set the right expectations.
2. Relationship Management
Build trust-based relationships with customers through clear and empathetic communication.
Ensure customer engagement is consistent, transparent, and supportive.
3. Query and Complaint Resolution
Handle and resolve customer queries and concerns promptly.
Collaborate with internal teams to ensure timely resolutions and smooth execution.
4. Documentation and Reporting
Maintain accurate records of all customer interactions, queries, and resolutions.
Track and monitor customer orders, delivery status, and escalation logs.
Prepare and share periodic reports on coordination activities and customer feedback.
5. Experience Excellence
Anticipate customer needs and proactively provide guidance.
Ensure that every customer feels heard, valued, and supported.
Contribute to building a customer-first culture at Repos.
Skills We Value
Strong communication and interpersonal skills.
Problem-solving mindset with empathy and professionalism.
Ability to manage multiple stakeholders and tasks simultaneously.
Detail-oriented with excellent organizational skills.
Qualifications
Experience:
0–3 years in customer-facing or coordination roles
Education:
Graduate in MBA, BBA (preferably in Marketing specialization), or any
other relevant field
Passion for building relationships and driving customer satisfaction.
Why Join Repos?
Be the Link
: Bridge customer expectations with internal execution.
Drive Assurance:
Ensure every customer feels supported and valued.
Grow With Purpose:
Learn, innovate, and grow in a high-energy environment
Shape Experiences:
Redefine how customers experience energy solutions.
Work With Visionaries:
Be part of a team that is transforming India's fuel-tech landscape.
-
Customer Coordination Associate
2 days ago
Pune, Maharashtra, India Repos Energy Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAssociate: Customer Coordination- TamilPS: This isn't just a role; it's a commitment. At Repos, we're not just hiring an Associate: Customer Coordination, we're looking for a dedicated coordinator who can ensure seamless communication and collaboration with our customers once they purchase an RFS or RFD. This role is about ensuring that every customer feels...
-
Associate Coordinator
8 hours ago
Pune, Maharashtra, India EXL SERVICES Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAssociate Coordinator-PMO What you'll do:Manage hiring needs & open requisitions Coordinate with recruiters, managers & leadership Schedule & manage interviews (internal & client-side) Maintain trackers & share regular updates Ensure smooth communication between teams Support decisions with a basic understanding of gross margins. ...
-
Customer Success Associate
2 weeks ago
Pune, Maharashtra, India Acoustic Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAs a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer's playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal...
-
Customer Success Associate
7 days ago
Pune, Maharashtra, India ACOUSTIC Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAs a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer's playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal...
-
Customer Experience Associate
7 days ago
Pune, Maharashtra, India Stahl Kitchens Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout StahlAt Stahl, we believe that the best times and fondest memories are created around food. Our mission is toenable the best cooking experiences by creating thoughtfully crafted, user-centric products.Role OverviewAs a Customer Experience Associate at Stahl, you will be the first point of contact for our customers,ensuring a seamless and delightful...
-
Customer Sales Associate
6 days ago
Pune, Maharashtra, India HATGLOBALTECHNOLOGY Full timeRole DescriptionThis is a full-time on-site role located in Pune for a Customer Sales Associate (Voice Process). The Customer Sales Associate will be responsible for answering and managing customer inquiries through phone calls, providing product and service information, handling and resolving customer complaints, processing orders, and maintaining customer...
-
Associate Customer Success
5 days ago
Pune, Maharashtra, India Patel Family Office Full time ₹ 3,50,000 - ₹ 5,50,000 per yearJob Title: Customer Success AssociateExperience: 3-4 yearsLocation: PuneJob Description:As a Customer Success Analyst, you will play a vital role in ensuring the success andsatisfaction of our valued clients. You will work closely with the Customer Success team to provide excellent service and support, while gaining valuable experience in the field of...
-
Customer Success Associate
2 weeks ago
Pune, Maharashtra, India Paradiso Full time ₹ 2,50,000 - ₹ 7,50,000 per yearRole Overview - We are looking for a proactive and client-focused Customer Success Associate to join our growing team. In this role, you will act as the primary point of contact for key B2B clients, ensuring they receive exceptional service, timely support, and solutions that meet their evolving needs. Youll work closely with project managers, technical...
-
Customer Success Associate
7 days ago
Pune, Maharashtra, India Vastika Inc Full time ₹ 4,20,000 - ₹ 8,40,000 per yearWe're Hiring | Customer Success Associate Location: Office No. 1501 & 1508, Nyati Enthral, Sr. No. 12/1A, Mundhwa-Kharadi Bypass, Kharadi South Main Road, Kharadi, Maharashtra Salary: Up to ₹35,000/month Qualification: Graduate / Undergraduate Experience: Fresher & Experienced – both welcomeAre you someone who enjoys interacting with people and solving...
-
Customer Service Associate
2 weeks ago
Pune, Maharashtra, India Amazon Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob ID: | Pune, MHWork from Office with Amazon Customer Service Role: Customer Service Associate for B&MJob Type: ContractualLocation: Work from Office in Pune Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we...