Customer Success Associate
11 hours ago
About the Role
We are in the second phase of our hiring expansion and are looking for enthusiastic and customer-focused individuals to join our growing team as
Customer Success Associates
. This is a
Work From Office
opportunity within our
Domestic Insurance Process
, covering
Health, Motor, and Life Insurance
products.
Key Responsibilities
- Engage with potential customers via outbound calls to promote and explain relevant insurance products.
- Provide accurate information and guidance based on customer needs.
- Build rapport with clients to ensure a positive customer experience and drive conversions.
- Maintain professionalism, empathy, and product knowledge throughout customer interactions.
Requirements
Qualification:
- Graduate from any discipline.
Experience:
- Open to both freshers and experienced candidates.
- Preferred: Candidates with prior
insurance industry
experience and
sales acumen
.
Languages (Mandatory):
- Proficiency in
English and Hindi
(must have clear pronunciation, no MTI/RTI, and no grammatical errors). - Preferred: Fluency in any of the following regional languages –
Malayalam, Tamil, Kannada, Telugu, Assamese, Bengali, Oriya, or Gujarati
.
Skills:
- Excellent verbal communication.
- Customer-centric mindset with the ability to explain complex products clearly.
- Ability to thrive in a fast-paced, target-driven environment.
Job Details
- Position:
Customer Success Associate - Work Mode:
Work From Office - Nature of Account:
Domestic (Outbound Process) - Headcount Required:
131 - Shift Timings:
Rotational Shifts - Females:
Day shift only (up to 8 PM) - Males:
Rotational shifts - Working Days:
6 Days/Week
Compensation
- Freshers:
₹20,000 – ₹25,000 CTC
(based on interview performance) - Experienced:
Up to ₹35,000 CTC
(based on last drawn salary with 15–20% hike)
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