Operations Team Leader

Team Leader - Operations

Job Description:

We seek a highly motivated, experienced team leader to join our dynamic team.

As a team leader, you will guide individuals towards achieving company goals and promoting a positive team culture. You will cultivate an atmosphere of collaboration and communication, while equipping team members with the necessary tools for success. You'll also strategize and implement initiatives to enhance team performance, productivity and quality of work in the company.

If you're a confident and dynamic individual who can take charge and lead our team to success, we would love to have you. We are an equal opportunity employer, providing a fast-paced, growing work environment with remuneration packages aligned with industry standards.

Objectives of this role

• Set the tone for the team and create a positive and productive work environment.
• Motivate and inspire team members, fostering a sense of collaboration and accountability.
• Transform a group of individuals into a cohesive and high-performing team where each member feels valued and supported.
• Identify and leverage team members' strengths and suggest scope for improvement.
• Adapt to changing situations and make strategic decisions to ensure the team's success.

Your tasks

• Set clear objectives, define roles and responsibilities and ensure each team member aligns with the team's vision.
• Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues actively.
• Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved.
• Recognise and reward good performance, provide feedback and encourage professional development.
• Support team members' professional development by providing opportunities for training and growth.
• Ensure team compliance with company policies and procedures.
• Support and guide team members to ensure they meet their individual targets and KPIs.
• Generate reports on team performance and provide regular updates to senior management

Required skills and qualifications

• Minimum of 5 years of Overall experience in with 2 Year of Proven work experience as a team leader in BPO Organization.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proficient in Microsoft Office and other relevant software programs.
• Knowledge of the industry's best practices and trends for team management.

Preferred skills and qualifications

• Bachelor's degree in any discipline
• Excellent communication skills in English, Hindi & Kannada, interpersonal and problem-solving skills.
• Strong leadership and organisational skills.
• Excellent analytical and decision-making acumen.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Startek is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.

Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.

Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.

It's a robust approach. We've partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent.

Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.

*** DISCLAIMER***

With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist.

These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters. All communication from Startek will have an email address from "".

Additionally, a scam message can request funds or other personal information prior to the offer letter being released. This is not a standard operating procedure for Startek to be employed with the organization.

Startek is not responsible for any fraudulent representing the company.