Technical Analyst 2-Support

Job Description
As an experienced Senior Technical Analyst on the Support Services Organization aligned with the Client team, you will work in a team environment to provide functional and technical expertise/consulting to our clients. As you work with Oracle Health technologies, you will prioritize, plan, and deliver solution-specific requests and projects both independently and in a collaborative and fast-paced team environment.

You will use your troubleshooting skills to perform investigations of front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.

You will also use your solution expertise to bring about Oracle Health's innovations and solution capabilities. Our Solution Architects are also responsible for creating and maintaining documentation and knowledge transfer materials across the lifecycle of a project/ investigation.

Your goal is incident resolution, application maintenance and to provide tangible and measurable value outcomes that improve care delivery.

Basic Qualifications:

• Experience working with Foreign System Interface (FSI) and integrated solution modules. At least 6+ years.
• Having sound knowledge on HL7, Open Port, Open Engine & OPENLink.
• Provide solution oversight, direction, and expertise to stakeholders.
• Drive client-specific solution configuration design to meet workflow requirements and make recommendations to clients.
• Mitigate solution risks and issues.
• Lead client meetings and events.
• Drive internal team initiatives.
• Software implementation work experience, at least 3+ years.
• Health care information technology work, at least 3+ years.

Preferred Qualifications:

• Bachelor's degree or master's degree in IT, Healthcare or related field, or equivalent relevant work experience.
• Experience working with Oracle Health Millennium.
• Experience on Interface creation and related scripting.
• Experience working in Support or Application Managed Services organization.

Responsibilities
Expectations:

• Travel need will be based on business need (10% - 20%)
• Consult with clients on service line workflow and guide them through interdependencies and design decision impacts FSI, PBM and integrated solutions.
• Provide solution oversight, direction, and expertise to stakeholders.
• Collaborate with cross-functional teams to design and implement scalable solutions.
• Troubleshoot and resolve technical issues related to FSI and PBM solutions.
• Stay current on involving features, functionalities and best practices related to FSI, PBM and integrated solutions.
• Drive client-specific solution configuration design to meet workflow requirements and make recommendations to clients.
• Mitigate solution risks and issues.
• Lead client meetings and events.
• Drive internal team initiatives.
• Willing to work additional or irregular hours as needed and allowed by local regulations.
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.
• Perform other responsibilities as assigned.

Qualifications
Career Level - IC2

About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.