Support Analyst

2 days ago

Cochin, Kerala, India ZESTYBEANZ TECHNOLOGIES PVT LTD Full time ₹ 1,50,000 - ₹ 3,00,000 per year

We are looking for a Support Analyst with strong communication, coordination, and analytical skills to join our dynamic team. The ideal candidate should be proactive, take ownership of assigned responsibilities, and ensure timely resolution of client issues while maintaining professionalism.

Key Responsibilities

  • Manage and monitor the support queue across multiple projects.
  • Take complete ownership of tasks, ensuring timely follow-up and closure.
  • Communicate effectively with clients to understand and document their requirements.
  • Provide clear task prioritization to developers when managing multiple projects or client priorities.
  • Handle project deadlines with a high level of professionalism and accountability.
  • Generate and share regular reports and updates with senior management.
  • Build and maintain strong, long-lasting client relationships by understanding their needs and providing proactive support.
  • Conduct requirement studies and prepare detailed documentation.
  • Coordinate with cross-functional teams to ensure seamless client support and delivery.

Required Skills

  • Excellent verbal and written communication skills.
  • Strong working knowledge of MS Office, Google Sheets, Tally, and other ERP systems.
  • Basic understanding of accounting principles.
  • Excellent presentation and client-handling skills.
  • Strong organizational, ownership, and time management abilities.
  • Knowledge of Odoo ERP will be an added advantage.
  • MBA qualification will be an added advantage.

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Work from home

Experience:

  • Software Support: 1 year (Required)

Work Location: Remote

  • Operation Analyst

    2 days ago

    Cochin, Kerala, India Saasvaap Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSaasvaap Inc. specializes in delivering innovative software solutions that help businesses simplify, scale, and succeed. We focus on creating powerful digital ecosystems through custom SaaS products, web and mobile application development, cloud solutions, and Robotic Process Automation (RPA). Our commitment to quality and innovation helps...

  • IT Business Analyst

    2 weeks ago

    Cochin, Kerala, India Career Foresight HR Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description : We are currently hiring an IT Business Analyst ( 5plus years ) to work closely with business stakeholders and project managers and convert business requirements into technology solutions and oversee their documentation and deployment. Responsibilities : - Working closely with multiple stakeholders to gather, analyze and define...

  • IT Support Analyst

    2 weeks ago

    Cochin, Kerala, India Invesco Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    intelliflo is a global business that welcomes bold ideas and all points of view. Doing what matters inspires us, and we believe that we grow best – as people and businesses - by working together and always striving to get better without fearing failure.We're not looking for a 'culture fit'. We want you to bring your unique skills and perspectives and add...

  • IT Support Analyst

    2 weeks ago

    Cochin, Kerala, India intelliflo Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    intelliflo is a global business that welcomes bold ideas and all points of view. Doing what matters inspires us, and we believe that we grow best – as people and businesses - by working together and always striving to get better without fearing failure.  We're not looking for a 'culture fit'. We want you to bring your unique skills and perspectives and...

  • Business Analyst

    2 days ago

    Cochin, Kerala, India Zartek Technologies Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Overview The Business Analyst plays a crucial role in bridging the gap between business needs and technology solutions. By systematically analyzing business processes and identifying areas for improvement, the Business Analyst ensures that organizational goals align with technical capabilities. They engage with stakeholders to capture requirements, define...

  • SEO Analyst

    2 weeks ago

    Cochin, Kerala, India Stream Perfect Global Services Full time ₹ 4,20,000 per year

    The SEO Analyst will be responsible for implementing SEO and social media strategies for SPGS. The SEO Analyst can quickly understand and support initiatives that will contribute to the goals of SPGS.Key Functional Areas of ResponsibilityPerform keyword research in coordination with client business objectives to optimize existing content and uncover new...

  • Business Analyst

    4 hours ago

    Cochin, Kerala, India Zencon Group Inc. Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Business Analyst – SharePoint Migration & Integration ProjectZencon Group Inc., a Microsoft Partner specializing in Microsoft 365, Dynamics 365, and SharePoint modernization, is seeking an experiencedBusiness Analyst (BA)to support a large-scaleSharePoint migration.The BA will work closely with the client's business users, technical teams, and project...

  • Business Intelligence Analyst

    4 days ago

    Cochin, Kerala, India Elance Learning Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Business Intelligence AnalystLocation: Kochi, KeralaExperience: 4–6 YearsRole OverviewWe are seeking a highly analytical and insights-driven Business Intelligence Analyst to support strategic decision-making across the organization. You will be responsible for building dashboards, performing cohort and funnel analysis, identifying business...

  • Operations Analyst

    2 weeks ago

    Cochin, Kerala, India American Board of Education Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Company DescriptionThe American Board of Education (ABE) is a U.S.-based 501(c)(3) Public Charity and global leader in professional education, certifications, and credentialing. ABE, headquartered in Los Angeles, California, is dedicated to accrediting post-secondary institutions and career colleges worldwide. ABE assesses academic quality, instructional...

  • Business Analyst

    2 days ago

    Cochin, Kerala, India Ginet Tech Software (MY DOCK -US Based) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DetailsTitle Business Analyst Experience: 2-4 YearsLocation: KochiEmployment Type: Full-TimeAbout the RoleWe are looking for a detail-oriented and analytical Business Analyst with over 2 years of experience in the SaaS IT product domain. The ideal candidate will work closely with cross-functional teams to understand business needs, gather and analyze...